HR Manager

The HR Manager is to ensure that the implementation of RSSC training programs, human resource polices, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results.

Responsibility and Authority

In particular, this management position contributes to the operational performance of Regent Seven Seas Cruises by:

Leading, coordinating, and implementing management and crew training Supporting managers in the reinforcement of crew related policies and procedures Maintaining a productive and supportive professional working partnership with the onboard Senior Management and colleagues at all times Leading and supporting employee recognition programs and Employee Service Awards Maintaining documents and data required for talent management and human resources administration Maintain proper Crew Welfare presence and execution as per approved policy Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager

• Guest Experience

  Demonstrates genuine concern for guests’ wellbeing at all times

  Pro-active approach to problem solving

• Crew Experience / Operational and Administrative

  Communicates regularly with onboard Management  regarding needed crew related issues and any needed training requirement  thereby fostering a pro-active approach

  Supports HODs in the reinforcement of all personnel standards, policies, training as well as any issues, following up as required

  Is out “on the floor” on a daily basis and visible and approachable to managers and crew, also observing service standards and crew whilst at work

  Evaluates and makes recommendations for the modification of Human Resource related policies

  Recommends and implements RSSC policies relating to onboard promotion, succession planning, and cross training, and assists and provides guidance to all HODs in regards to promotions to ensure that they are fair and based on objective performance

  Helps to coordinate all formal disciplinary warnings conducted onboard, regardless of department. Ensuring that all allegations are investigated, that management is well informed of all relevant information/facts and that a fair hearing is conducted to protect the interests and rights of both the Company and the crewmember

  Provides management with employee counseling as required, following up on disciplinary situations, ensuring that any  required training is carried out by the relevant person

  Ensures that all crew are evaluated in line with Company’s Performance Review Policy. Assisting and providing guidance to HODs for any performance review issues, as well as reviewing all evaluations prior to being issued to crewmembers (for both RSSC and SSSL)

  To be present at all Do Not Rehire evaluations issued within RSSC and SSSL departments

  Communicates standards of performance to employees

  Organizes the Employee of the Month event as per procedure

  Recommends and implements approved incentive programs for crew (Employee Service Awards)

  Conducts and oversees the completion of TOTC as per policy, arranges for “guest speaker” if needed

  Ensures monthly welfare meetings are carried out as per Crew Welfare Policy

  Supports and generally oversees the coordination of all crew welfare activities

  Coordinates the Crew Welfare Activities schedule with the upcoming hosting department

  Attends sign on crew meetings as needed and  assists with sign on procedures when more than 10 crew members

  Attends sign off meeting for debarking crew and assists with sign off procedures when more than 10 crew members

  Assists Crew Purser with the physical Crew Clearance Procedures as required, particularly within US and Canadian Ports

  Performs all other duties as requested by Master

• Administrative

  Required to attend all written disciplinary hearings onboard and be informed of any counseling situations, resignations or emergency leaves prior to any action being taken. Also ensure that all onboard senior managers are also fully informed of all proceedings as required

  Ensures that the required paperwork is completed correctly and that accurate minutes, statements and other paperwork is collected, logged and distributed as per company policy in a timely manner to onboard and shore side personnel

  Attends SHOM and SSMM meetings, thereby bringing up issues, ideas and recommendations for further improvement

  Attends Cabin Inspections as per policy

  Maintains records of training participation in the shipboard electronic filing system

  Assists and ensures that all RSSC department heads conduct performance reviews of their employees as per company policy (for SSSL crew, refer to SSSL Human Resource Manual section 10) and within set deadlines, and uploads the final signed reviews in shipboard electronic filing system under the relevant crew member’s profile

  Prepares Cruise Training Schedule  for all training sessions for the upcoming cruise in cooperation with HODs, Safety Officer, SECO, Environmental, and Doctor

  Prepares HRM cruise end report

  Stays up to date with the contents in the RSSC SOP Manual, SSSL manual, ITF agreements and all other onboard employment contracts

  Ensures accurate records of personnel related matters are maintained

  Ensures Crew Birthday Cards and Birthday list are created and distributed/communicated by Crew Administrator each month as per company policy

  Prepares standard Human Resources handover report, completes inventory sheet as well as organized data files upon completion of contract in order to provide a smooth transition period of his/her replacement

  Ensures that positive Guest Comment Cards are sent out as per procedure and comments are effectively communicated to all crew in the crew areas

  Training needs resulting from negative trends are identified and appropriately implemented

• Training and Development

  Is familiar with all training materials and training tools and ensures that they are being used effectively. Promotes awareness of same to the HODs

  Works with the  Safety Officer, Staff Captain, ENVO, SECO, and Doctor to maintain a weekly update of a published, complete ship’s training schedule covering a period of at least one cruise

  Creates and distributes participation rosters for each training sessions (except safety, security, environmental, and medical trainings) and ensures attendance entry into the shipboard filing electronic system

  Facilitates and ensures training of all shipboard employees according to RSSC standards and requirements is maintained:

  • Welcome Induction 1 and 2

  • The Regent Experience

  • Prevention of Harassment Training

  • Code of Ethics Training

  • Anti-Bribery Training

  • Certified Management Training

  • Welcome Breakfast

  • Performance Reviews (part of FOL) 1 and 2

  Provides flexible training schedules for those who are unable to attend the regular training sessions

  Assists HODs with incorporating Service standards of behavior in daily work by making him/herself visible in various working areas of the ship on a regular basis

  Provides refresher courses whenever deemed necessary

  Evaluates and recommends modifications of existing training programs and assists with the development of new RSSC training programs

  Facilitates, coordinates and assists with implementation of new RSSC training programs for continuous improvement

  Manages and facilitates cross training requests in line with company policy

  Ensures that all new employees complete the training programs as per RSSC standards

• Safety

  Monitor the practical application of the Company's policy, procedures and instructions

  Immediately report to the Master of any known instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement

  Member of the Shipboard Senior Management Meeting SSMM, as described.

  Member of the Shipboard Safety Committee SSC, as described.

  Participate in crew and passenger safety drills according to instructions from ship’s command

  Comply with company safety and pollution prevention regulations

Education and Experience

Systems

• MS Office Suite

• Fidelio Cruise

• MXP

• Outlook Email

Education and Experience

• Higher College or University Diploma/Degree in Human Resource Development, Business Administration, Psychology, or related field
• At least 5 years’ related experience in a management human resource / training capacity which may substitute for the education requirement at an equivalent rate
• Previous shipboard experience required
• Professional Profile and Conduct

This professional must:

• Be a model for RSSC human resources, guest service, and professional appearance standards

• Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up

• Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person

• Be able to perform well under pressure and in an international environment

• Be able to energize training programs through excellent platform skills and motivational techniques

• Be able to conduct and follow structured training programs

• Have excellent administrative, computer and organizational skills along with attention to timeliness and detail

• Have an outgoing and approachable personality welcomed by crew, managers, and guests

• Be able to target opportunities for service improvement through training and coaching

• Have excellent appearance and excellent social skills

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.