Retail Staff - Sales Associate

We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right.

Does this sound interesting to you? Then we would like you to join our Princess Cruises Family.

We are searching for a

• Retail Staff - Sales Associate

to join our shipboard team soonest.

Set sail on an exciting career course with Princess Cruises!
One of the best-known names in cruising, Princess Cruises is a global cruise company operating a fleet of 17 modern ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities. Princess Cruises is the employer of choice in the cruise industry.

Position Summary

Be the Consummate Host by presenting a unique retail experience at sea in line with the Company's brand strategy, enhanced with excellent customer service, while achieving or exceeding budgeted financial goals.

Duties & Responsibilities

• Consistently achieves 100% of planned sales target each voyage.
• Always clearly explains the product to passengers.
• Always opens and closes sales using effective sales techniques.
• Provides timely and accurate feedback to management for use in end-of-cruise report each voyage.
• Always focuses completely on customer satisfaction and upholds the values of the CRUISE program.
• Always provides a positive first impression to every passenger through a warm, welcoming individual greeting and professional appearance.
• Reliably recognizes past passengers and thanks them for being with us again.
• Interacts with every passenger, observing and identifying passengers' preferences and adjusting service accordingly, anticipating passengers’ needs, and engaging in conversation while showing genuine interest at all times.
• Always responds immediately to any service issues, escalating to a supervisor as appropriate.
• Nurtures a memorable connection with every passenger by remaining engaged through completion of service.
• Always performs all inventories, receiving, transfers, deletions, price changes, stock rotations, and ticketing processes as directed by management and in compliance with company policies and procedures.
• Dependably organizes and maintains secure, safe, and clean stockrooms, lockers, and storage areas.
• Always executes all operations, standardized marketing strategies, events, visual directives, and price changes with correct supporting signage and advertising as directed by management.
• Thoroughly understands the Princess product and Boutiques operations, products, and services.
• Ensures merchandise is restocked daily and neatly presented on the selling floor.
• Consistently demonstrates accurate knowledge of Boutiques opening and closing processes.
• Promptly communicates issues regarding product quality and stock levels to management.
• Thoroughly knows, understands, and follows the Role Description at all times.
• Receptively listens to and conscientiously acts upon feedback from management.
• Participates productively in training and staff meetings with management.
• Enthusiastically participates in all required Princess U courses as directed by management.

Job Requirements

• Minimum 2 years retail experience as sales person / cashier.
• Outstanding personality and great customer service skills.
• Fluent English language skills as per Company requirements.

Benefits and Life on board

As a member of the Princess Cruises Crew, we offer exceptional facilities and extensive learning and recreational programs for our crew. In your free time you will be able to explore the most amazing places on earth. Princess Cruises also offers free accommodations – shared with one other Crew member and free meals.
Working  for  Princess  Cruises  is  ideal  if  you  love  to  travel  and  are  looking  to  take  your  career  to  the  next  level.
With us you will travel the world while experiencing and enjoying a challenging yet unique environment. Crew satisfaction is one of our main priorities and in your off time you will be able to enjoy our crew facilities such as a crew bar, fitness center, pool and a recreation center.

If you love to travel and are looking to step up your career to the next level, then you should become a part of our team. With us you will travel the world, gain great experience and knowledge. You will make friends from all over the world and have the ability to work in a unique environment.

Regardless of the rank or role, we are all one Princess Cruises team. Together, we share our world, share our hearts, and create lasting memories.

Join our team and you’ll enjoy a truly adventurous career with excellent incentives, unlimited growth, and ports of call that will leave you breathless.

If you want to take advantage of this once-in-a-lifetime opportunity, please reply in English by providing your CV.

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Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.