Viking

Assistant Systems Manager

Reference:
1962
Recruiter:
Viking
Category:
IT Jobs
Position:
Systems Manager
Published:
April 25, 2019

Vessel type: Ocean-going cruise ship

Job Description

Assistant Systems Manager

Assists the Ship Systems Manager in maintaining all IT systems and equipment onboard vessel, maintains hardware, cabling systems, networks, software and other technical issues. 

Together with System Manager he ensures to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

The Assistant System Manager Reports directly to the Ship Systems Manager and works closely together with the IT Technical Support Department at corporate office.

FUNCTIONS

  • Performs daily, voyage, monthly and other computer operations as detailed in Run Books and other documents. 
  • Supports all shipboard users to keep workstations in working condition, including PC workstations, Point Of Sale terminals, cabling systems, servers and related hardware. User requests must be responded to promptly during normal working hours and extended hours may be required as needed for mission critical systems support.
  • Takes direction from Systems Manager as to division of responsibilities and assignments.
  • Provides users basic training support in use of common PC software and specialized Property Management Systems.
  • Follow directives of onboard management to adhere to all behavioral, safety and other rules for crew members and keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

General support of systems and procedural activities in all departments onboard the vessel.

QUALIFICATIONS, EDUCATION AND ATTRIBUTES 

  • Must have some formal training in related IT hardware and software.
  • A minimum of one years of practical experience dealing with IT systems with direct contact with application users, operation experience and systems administration.
  • Must be able to do troubleshooting & repair of pc/printer hardware.

EDUCATION 

Associate Degree in Computer Science and/or related field from an accredited college or university and/or equivalent experience.

ATTRIBUTES  

  • Passionate about hospitality and customer service driven
  • Must have a professional appearance and good hygiene
  • Respect for all co-workers and guests
  • Pride in your work by creating positive energy, excitement and fun
  • Able to work 7 days a week
  • Demonstrate positive behaviors; smiling, being polite and courteous
  • Able to develop a camaraderie with team members
  • Ability to live in close quarters, share limited space with other cabin-mates

Language Requirements

Good knowledge of the English language is required.

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Viking

Viking

www.vikingcareers.com

THE VIKING STORY

More than 20 years ago, Viking® set the standard for what river cruising should be, and today we are the leader that all others follow. In 2015, we took the same small ship, destination-focused experience to the seas and reinvented ocean cruising. Over the years Viking has won numerous ocean and river cruise line awards from Condé Nast Traveler, Cruise Critic, Travel + Leisure, Travel Weekly and more.

Viking is a strong and dynamic company—with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world.

JOIN THE VIKING FAMILY

If you have always dreamed of combining your love of travel with the ability to grow your career, consider a position at Viking. We are the world’s leading small ship cruise line, and there is tremendous potential to advance your career with us. As part of our crew, when your ship is docked at the many destinations we visit, you can explore ashore and refresh during your free time.

Additionally, with Viking’s award-winning service and thoughtfully curated onboard experiences, our guests are typically very satisfied. This, combined with Viking’s gratuity guidelines, means that you can expect to be well rewarded as an employee on board a Viking ship.


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