Assistant IT Officer

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities.

Job Responsibilities:

• Provides IT systems support, maintenance, monitoring, and software/equipment updates always to maintain optimal system performance and uptime.
• Assists the IT Officer to ensure security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.
• Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.
• Accurately updates current inventory documentation of IT equipment on board as necessary, and ensures sufficient working spares are in stock.
• Effectively assists the IT Officer in shipping and receiving company IT hardware per IT guidelines for proper tracking.
• Assists in ensuring Company IT equipment is deployed as directed or securely stored and maintained in working order.
• Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment as directed by the IT Officer.
• Always provides IT systems support per Service Level Agreement expectations and escalates to the IT Officer as necessary.
• Always responds to support requests promptly, prioritizing requests as directed by the IT Officer.
• Provides assistance and training for IT systems as needed.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program

Qualifications:

• Minimum 3 years experience in a similar position, supporting a network of users.
• Bachlor Degree in IT Systems Administration or related field. Additional work experience will be considered in lieu of a degree.
• Ability to communicate effectively in English, both verbally and in written format
• Ability to work under pressure, maintaining a positive attitude at all times.
• Technical writing skills to accurately communicate with 2nd level support and document systems as required. 

Princess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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