Retail Assistant Manager
- Recruiter:
- Harding
- Category:
- Retail Jobs
- Position:
- Assistant Shop Manager
- Updated:
- October 16, 2025
Would you like to be a part of a retail management team responsible for leading a team of retail sales associates and product specialists? If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service… we would like to hear from you!
About us:
Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.
What you will be doing:
- Living and working on a cruise ship (you could be anywhere in the world!)
- Creating an exceptional and memorable retail experience for guests on board
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
- Setting an example for your team by acting as a role model
- Help identify training requirements within your team
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
- Consistently deliver the highest possible standards both on the shop floor and in back office operations
Who you are:
- Proven experience as an Assistant Retail Manager or Team Leader (ideally with experience at sea)
- Motivated in leading a team to achieve and exceed sales targets
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Proven ability in public speaking and showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong team player who is commercially driven and goal orientated
- Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc
- Strong numeracy and literacy skills
What you will receive:
- Competitive salary and generous commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Guidance, support and development from the onboard Retail Manager and central office team
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Does this sound like you? If so, please apply now…
Your adventure starts here!
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship.
Language Requirements
Good knowledge of the English language is required.
Harding
With over ninety years at sea, Harding+ brings heritage, scale, and award-winning experience to life on board. As the only 100% dedicated cruise retailer, we currently work with 15 of the world’s leading cruise lines across more than 85 ships around the globe. Supported by hubs in Bristol, Miami, and Sydney, our 1,000+ crew members at sea and 350+ landside experts deliver close to 7 million transactions each year, creating memorable shopping moments that connect guests and brands in meaningful ways.
Our vision is to set the standard for outstanding shopping experiences at sea, built on innovation, quality, and strong partnerships. Working closely with our cruise line partners, we design and manage retail spaces that enhance every guest’s journey. From luxury fashion and fine jewellery to lifestyle essentials and exclusive travel collections, we bring the world’s best brands to sea, creating experiences that inspire and delight guests.
Through teamwork, smart design, and deep knowledge of the cruise industry, Harding+ continues to shape the future of shopping at sea — with over 250 vibrant retail spaces that reflect the spirit of each cruise line we serve. With a shared commitment to excellence, our teams deliver the very best in products, service, and experience, making every cruise better.
Careers
A career with Harding+ is more than a job — it’s an adventure. Working in cruise ship retail gives you the chance to build a rewarding career while travelling the world, meeting new people, and experiencing different cultures every day.
Whether you enjoy sales, leadership, or providing great guest service, there’s a place for you on board. Our shipboard roles include Sales Associates, Product Sales Specialists, Luxury Sales Experts and Retail Managers, all offering excellent training, career development, and the opportunity to grow within a global business.
At Harding+, we recruit throughout the year and are always looking for passionate and talented people ready to take their career to sea. The process is simple — apply online, take part in an initial interview & digital questionnaire, and if successful, you’ll be invited to a group assessment session, either in person or online.
Start your next adventure with Harding+. Apply today and discover a world of opportunity.
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