Ocean - Hotel Purser

ROLE OVERVIEW

Part of our Hotel Administration team on our Ocean vessels, the Hotel Purser supports the Associate General Manager to efficiently manage revenue & costs and guest & crew administration including posting, balancing, and reporting for all guest, crew and company accounts, in accordance with Viking’s STAR Service Standard.The Hotel Purser reports to Associate General Manager.

WHAT YOU WILL DO ON BOARD

• Perform cruise closing, this includes but is not limited to Spa/Shops settlements and auditing all cash floats, once per week.
• Perform voyage end settlement procedures and voyage rolling in a timely and accurate manner. Manage the accuracy of the cash book main safe.
• Preparation of the Vessel's Turnaround Memo and hosting the turnaround meeting with the relevant department heads to discuss the contents in detail.
• Support the 2nd Purser Admin with checking all guest and crew information, including passports, and with controlling the ship’s documents in/out of ports.
• Ensure the daily management of guest accounts through MXP.
• Process guest credit card payments for End of Voyage settlements; log all charges and post guest shipboard credits in MXP to ensure accurate accounting; reconcile onboard financials including POS checks, company accounts, MXP postings etc.; assist Shore Excursions with the posting of tours; assist all revenue outlets with guest queries regarding account issues.
• Supervising the activities of the Crew Purser and 2nd Admin Purser while providing the guidance and motivation necessary.

WHY JOIN VIKING? 

Elevate Your Career 

Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: 

• Paid training program in skills and approach to premium hospitality services 
• On-the-job coaching to help you advance rapidly  
• A lifelong network of hospitality professionals from many different countries 
• Internal transfer opportunities to River, Ocean and Expedition ships 

On board our ship 

• Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members 
• Crew cabins with only 2 berths (you will have one roommate). 
• Travel to/from the ship provided by Viking 
• Crew-only deck, dedicated recreational spaces and activities 
• Access to use the guest fitness center during certain hours

Employee benefits 

• Referral program 
• Loyalty bonuses 
• Tax-free salary

ABOUT YOU

• A required minimum of 3 years’ experience in an onboard financial position.
• Must have a financial background and exposure to financial analysis and budgeting;
• Strong administration skills are preferred, must also be proficient with PC based databases, spread sheets, and word processing systems.
• Previous experience in guest and crew administration is preferred.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; must demonstrate the ability to work independently.
• Must be able to work under pressure and troubleshoot as may be necessary when issues occur.

ABOUT VIKING

Founded in 1997, Viking is the world’s #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sail over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations, as well as a new Mississippi River ship.

APPLICATION AND JOB RELEVANT INFORMATION

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.  For further information, please contact our recruiting team.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.