Holland America Line

Housekeeping Utility

Holland America Line
Housekeeping Jobs
Hotel Utility / Cleaner
29 June 2024

Department: Housekeeping

Employment Type: Fixed Term Contract

Reporting To: Asst Housekeeper


The Housekeeping Utility’s primary responsibility is to ensure the overall cleanliness of all assigned Crew and Officer’s cabins, Crew and Guest public areas according to standards implemented by the company. In order to consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Reporting relationships:
Housekeeping utility reports directly to the Assistant Housekeeper whilst following guidance from Executive Housekeeper. 

Key Responsibilities

  1. Attend daily briefings conducted by the Assistant housekeeper/Executive Housekeeper and regularly communicate with the Assistant Housekeeper regarding Housekeeping matters.
  2. Adhere to cleaning schedules put in place by the Housekeeping management.
  3. Carry out any additional duties as instructed by the Assistant Housekeeper/Executive Housekeeper
  4. Responsible for garbage disposal before the shift ends and ensures that all garbage is separated in accordance with Public Health regulations.
  5. Complete the relevant logs
  6. Report any maintenance issues to the Assistant housekeeper/Executive housekeeper.
  7. Follow the Housekeeping Utility Daily/Night Schedule.
  8. Assist with embarkation/debarkation duties as requested by the supervisor.
  9. Check and clean all assigned areas
  10. Shampoo carpets/upholstery when necessary.
  11. Maintain a strong sense of urgency at all times while on duty and offers assistance to others around him/her without hesitation.
  12. Assist in achieving the budgets by minimizing waste and breakage and maintaining proper handling procedures.
  13. To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
  14. Ensure that all working hours, including overtime, have been recorded accurately and truthfully on his timesheet for each time period worked. Ensures he is productive at all times and assists in decreasing overtime by informing Managem



  • High School diploma or similar preferred. 


  • 1 Year in same position or similar. Cruise ship experience preferred.

Physical Demands & Travel

Physical Demands: 

For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift. 
Must maintain physical fitness to perform tasks associated with job. 

Travel Requirements:

  • Passport – valid for a minimum of 6 month
  • Flag state issued seaman book
  • General flag state or flag state approved marine fitness medical United States C1/D visa
  • English Marlin test at minimal score of 80% 
  • Pre-employment medical examination 

Working Conditions:
Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential. 

Holland America Line

Holland America Line


Holland America Line has been operating for more than 140 years and we are a recognized leader in the cruise industry, operating a fleet of premium mid-sized ships. We believe travel has the power to change the world and we take pride in playing our part in opening minds, building connections, and inspiring a shared humanity. Our fleet of 14 ships visits all seven continents and annually offers more than 500 cruises to more than 400 ports of call in close to 100 countries. Holland America Line crew members are the heart of the operation and work enthusiastically to ensure that each guest has a memorable vacation.

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