PCL

Department: Rooms Division

Employment Type: Fixed Term Contract

Reporting To: Rooms Division Manager

Description

By applying to this position, your application will be submitted to hidden link - please login, one of Princess Cruises official Hiring Partners based Indonesia. A recruiter from PT Alpha Magsaysay will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Ensure all laundry and associated areas meet Company standards for cleanliness, sanitation, and maintenance through daily inspections and ongoing monitoring.
• Oversee valet services, ensuring prompt, consistent, and high-quality delivery that meets or exceeds guest and crew expectations.
• Manage the day-to-day operations of the Laundry department, focusing on workflow efficiency, product quality, and on-time delivery to operating departments.
• Supervise, coach, and develop Laundry team members, clearly communicating role expectations, conducting performance appraisals, and identifying talent for advancement.
• Provide training on the correct use of machinery, chemical handling, product processing, and safety procedures.
• Maintain a safe, motivated, and productive work environment with open and regular communication.
• Monitor inventory and coordinate with the Hotel Storekeeper to ensure adequate supplies while minimizing waste and ensuring cost-effective usage.
• Ensure all equipment is used according to manufacturer specifications and promptly report and follow up on maintenance needs to the Technical Department.
• Maintain compliance with Company policies, Public Health standards, fleet regulations, and all relevant internal and external audit requirements.
• Support onboard emergency procedures and fulfill General Emergency Organization duties as assigned.
• Promote and demonstrate Company values, acting as an ambassador of Princess Cruises and fostering respectful, culturally aware working relationships.

Skills, Knowledge & Expertise

• Proven experience in a senior laundry operations role within the cruise ship environment. Previous cruise ship experience is mandatory for this role.
• Strong leadership skills with the ability to effectively supervise and motivate multicultural teams.
• Solid verbal and written communication skills in English.
• In-depth understanding of laundry operations, machinery, chemical usage, and public health and sanitation standards.
• Strong organizational, problem-solving, and training skills.
• Ability to perform effectively in a fast-paced, high-volume environment while maintaining a strong focus on detail and quality.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.