Air Services Advisor

Job Purpose

An exciting opportunity exists for a talented Air Services Advisors to manage guests/travel advisors calls to convert their requests/questions on air arrangements into a journey including flights, according to their needs and Explora Journeys white-glove service and personalized support. As the first point of contact for guests and travel advisors regarding air-related inquiries, this position will deliver seamless air booking support, personalized routing solutions, and expert guidance tailored to individual travel needs.

Key Accountabilities

• Serve as a primary point of contact for air-related inquiries from guests, travel advisors, and internal partners via phone, email and Salesforce with professionalism, and discretion;
• Create, confirm, and manage customized air itineraries using GDS systems (Amadeus), in alignment with Journey embarkation and disembarkation schedules;
• Effectively provide a high level, personalized level of service to the Explora Experience Centre, travel advisors and guests by assisting with air bookings, flight information;
• Provide personalized routing solutions and expert guidance tailored to individual travel needs;
• Provide excellent service on flight upgrades, special assistance requests, and personalized preferences including airline loyalty programs and seating arrangements;
• Escalate to Air Services Specialists on most complex cases;
• Support to Ambassadors in managing guest and travel partner requests related to flights and on complex quotes/questions unavailable in reservation tool, and business initiatives of the air programs/promotions;
• Report issues with air products set up, tools and pricing on reservation systems.

Qualifications (skills, competencies, experience)

• 4-5 years of experience in air reservations, preferably in luxury travel, hospitality, or the cruise industry;
• Proficiency in GDS platforms (Amadeus required); knowledge of Seaware, Salesforce, or similar platforms a plus;
• Exceptional phone etiquette and written communication skills with fluency in English; 
• Demonstrated ability to handle VIP clientele with poise, confidentiality, and discretion;
• Strong understanding of global air routing, fare types (published, private, net, and NDC), airline policies, and international travel documentation requirements;
• Ability to thrive in a fast-paced, high-touch environment while maintaining empathy and professionalism.
• Comfortable working across multiple systems, and platforms simultaneously.
• A collaborative mindset with a commitment to excellence, innovation, and continuous improvement.
• Willing to work full time on shifting schedules, including weekends, to support global markets and time-zones.

Visa requirements (if any)

• Right to work in Italy.

Our commitment

At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.