Guest Experience - Shipboard Liaison & Special Services

Where passion meets opportunity

Discover your journey into the extraordinary.

Your Purpose

As a Guest Experience – Shipboard Liaison & Special Services, you will serve as the primary point of contact and bridge between shoreside teams, guests, travel partners, and onboard departments, ensuring all special requests - including accessibility needs, dietary requirements, medical accommodations, and group arrangements - are accurately captured, communicated, and flawlessly executed. This role is essential to delivering the brand’s luxury promise of personalized, seamless service across the entire guest journey.

Your Impact

Pre-Cruise Coordination:

• • Review and process all special needs and group requests received through booking systems, guest communications, and travel partners.
  • Collaborate with sales and reservations teams to ensure accurate documentation and expectations setting.
  • Prepare detailed guest profiles and request manifests for shipboard teams with proactive briefings and follow-through.

Onboard Execution Support:

• • Liaise with hotel, culinary, medical, housekeeping, and entertainment teams to ensure smooth execution of all guest-specific requests.
  • Ensure proactive follow-through and resolution on the fulfillment of special requests during the voyage.
  • Serve as the dedicated liaison for any onboard adjustments or clarifications related to special services.

Group Services:

• • Coordinate with event planning or group services to ensure group amenities, private functions, or special arrangements are in place as promised.
  • Track group-specific logistics and manage communications between onboard and shoreside teams.

Service Excellence & Compliance:

• • Ensure all services provided meet accessibility, health, and safety standards.
  • Maintain the confidentiality and sensitivity of guest information, particularly medical or personal needs.
  • Log and analyse guest feedback related to special services to improve future processes and share insights with both shipboard and shoreside leadership.

Your Journey so far

• 3+ years shipboard experience in front facing role
• Familiarity with cruise line CRM and reservation systems (e.g., Fidelio, MXP, SeaWare).

Your Essentials

• Fluent ENG, any additional language is a plus
• Exceptional communication, organization, and follow-up skills.
• Ability to multitask under pressure while maintaining attention to detail.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony. 
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.