Business Relationship Lead (Central West)

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

To achieve the Luxury Division’s commercial objectives and revenue targets within assigned source market region.  Lead specific assigned strategic accounts to grow market share, create bias and brand loyalty, identify new business development opportunities and grow the brands visibility. Collaborate with peer Business Relationship Leaders to leverage sales distribution networks and marketing platforms ensuring brand consistency, policy and pricing integrity.  To work with broader cross-functional stakeholders, ensuring business success. 

Your Impact

1. Lead and manage defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives.  Implementation of all sales plans, strategies as defined by leadership.
2. Develop best in class relationships that shift share and grow partner loyalty to achieve and exceed KPIs through a focused communication plan.
3. Exceed overall gross and net revenue goals as set by leadership.
4. Executive business review meetings and leverage performance data to support revenue generation.
5. Manage with leadership and the Global Trade Marketing Leader all cooperative marketing plans, ROI and regular partner performance reviews, QBRs against targets. Lead any Pay for Performance plans with partners.
6. Promote group, incentive and charter business from assigned accounts.
7. Manage assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact.
8. Effectively utilize all Sales tools, to include Salesforce, Conga Contract Management, EXP360, E-Learning.
9. Maintains brand and product visibility by participating in the appropriate trade partner events.
10. Deliver high caliber training using all tools available.
11. Embrace and professionally execute educational visits,
12. Creates a culture of success, collaboration and ongoing business goal achievement across peers, accounts and brand teams. Maintain high levels of customer service for both internal and external stakeholders.  
13. Acts as a role-model for brand values as an ambassador and broader corporate citizen.
14. Demonstrates Crisis Management expertise and reliability.

Your Journey so far

1. 2-10 years of hospitality sales experience (luxury cruise industry experience a plus) with a desired 2 years working for luxury brand(s)
2. Candidate must be located in either of the following states NC, SC, GA, AL, TN
3. Proven track record in luxury travel industry related sales and revenue growth
4. Stellar professional reputation. Highly personable, trusted, with respected and established credibility. 
5. Excellent sales network. known contact base and high knowledge of partners / key accounts in region.
6. Strong planning, organizational and budgeting skills
7. Proactive problem solver and opportunity seeker based on fact and results.
8. Strong negotiator who sells on value not price.  Understands when to say “no” to get to a “yes”.
9. Effective and persuasive communication skills – excellent at presenting to small and large audiences
10. Possesses the “Art of Listening and Knowledge Exchange”
11. Command of spoken and written local language and English
12. Technically fluent and capable with reservation and CRM platforms (Versonix and SalesForce skilles an advantage)

Your Essentials

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!