Fleet Operations Manager Shorex

Department: Corporate - Hotel

Employment Type: Fixed Term Contract

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.


Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

Do you have a passion for travel and creating unforgettable guest experiences? We are looking for a Shore Excursions Fleet Operations Manager to join our team and lead the delivery of world-class shore excursion programs across our fleet.

This is a unique opportunity to combine operational leadership with global travel. In this role, you will be responsible for overseeing all aspects of shore excursion operations on the ships assigned to you, ensuring every guest enjoys an exceptional experience ashore. Your responsibilities will include:

• Managing tour logistics and operational planning
• Driving sales and onboard marketing strategies
• Collaborating with Regional Destination Managers to curate diverse and captivating excursions
• Ensuring top-tier customer service and guest satisfaction
• Leading staff training and development to maintain high standards

This is a travel-intensive position: you will spend 3–4 weeks onboard each designated ship, rotating across approximately 50% of the fleet in partnership with other Fleet Operations Managers. Together, you will work closely with onboard Shore Excursion Managers, Assistant Managers, excursion staff, senior shipboard leadership, and regional Destination Managers to deliver a portfolio of tours that cater to a wide range of guest interests, from cultural immersion to adventure experiences.

In this role you'll be at the heart of creating memorable experiences for thousands of guests worldwide while traveling extensively, visiting some of the most exciting destinations across the globe.

Skills, Knowledge and Expertise

• 5–7 years in shore excursion management or relevant leadership experience.
• 3–5 years in tour operations, preferably within cruise tourism.
• Proven ability to manage shore excursion operations in the cruise industry.
• Strong knowledge of global destinations, local attractions, and tourism trends.
• Exceptional problem-solving skills and decision-making under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with business applications, computer software, and onboard POS systems.

If you’re ready to take your career to the next level and make a global impact, this is your chance to join a team that values innovation, collaboration, and excellence.

Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.