Destination Experiences Specialist

Job Purpose

The Destination Experiences Specialist supports the Destination Team with administrative tasks, focusing on allocation management, guest requests, and system updates. This role ensures smooth operations, accurate tour data, and seamless communication with tour operators, ships, and internal teams to enhance guest experiences. This role is based in our Naples office.

Key Accountabilities

• Manage tour allocations, including allotment requests, adjustments, and updates, while keeping the ship informed.
• Monitor prepaid sales, generate reports for tour operators, and handle ad hoc groups, language requests, and private bookings via Salesforce.
• Process and manage all wheelchair and special guest requests, ensuring proper arrangements.
• Maintain and update multiple systems (e.g., Salesforce, Salsify) and handle documentation, including contracts, supplier forms, and updates to the Destex Brand Manual.
• Set up allocation files for upcoming seasons and itineraries and file all new destination content in Salsify.
• Handle post-journey complaints, ensuring proper follow-up and guest satisfaction.

Qualifications

• Strong knowledge of Windows OS and proficiency in Microsoft Excel.
• Excellent communication skills in English (both written and verbal).
• Experience managing multiple systems and strong organizational skills.
• Background in Shore Excursions or concierge services (luxury cruise line experience is an advantage).
• Problem-solving skills with a focus on guest satisfaction.

VISA Requirements

Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!