Broadcast Manager | Azamara Cruises

About RWS Global

RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
 
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
 
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

Job Summary

To support Azamara Cruises' mission of inspire curious and passionate travelers to spend more time exploring the world with us on our immersive cruises and sustaining an upmarket experience with a destination-driven brand image.
All duties and responsibilities are to be performed in accordance with the Go Further Standards, Safety, ISM/ISO and VMS and Azamara standards, USPH guidelines, and environmental regulations.
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

• In accordance with Azamara Cruises’ Go Further Standards each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
• Directs, coaches, supports, supervises and evaluates (in conjunction with the Cruise Director), the job performance of the Broadcast Assistant.
• Assists in the formulation of television and radio broadcast schedule/s.
• Carries out the television and radio broadcast schedules paying attention to start times and broadcast quality. This includes tuning in satellite or terrestrial broadcasts and/or loading and starting pre-recorded content.
• Creates programming where necessary. This means shooting and editing, various lectures, activities, or shows for playback at later times, or shooting and mixing them for live broadcast. This can include many types of material as required for support of the cruise product. Examples include informational material about the ship, its destinations, or its personnel (i.e. Shore Excursions, port information, Bridge, Galley, or Engine Room tours by video, lectures, interviews and many other possibilities).
• Makes entries and updates information contained in presentations such as Power Point, which give daily schedule information and highlights, special promotions, weather conditions, etc.
• Monitors the PA system around the ship paying attention to clarity, volume, and coverage.
• Monitors video presentations in areas around the ship.
• Oversees the video-related requirements and related setups for special groups that may take place in various lounges around the ship. This is done in collaboration with the Audio-Visual Manager.
• Oversees the video-related requirements and related setups for activities that may take place in various lounges around the ship. This is done in collaboration with the Audio-Visual Manager. Examples of this are Karaoke and special events such as the Super Bowl or World Cup.
• Maintains complete records of equipment failures and requests repair or replacement. Also keeps records of equipment that has been repaired and returned to service, or replacement equipment that has been provided. Maintains up-to-date documentation of inventory related to both equipment and supplies.
• Keeps notes of ongoing status of equipment and Broadcast operational area in general reports and documentation described above are to be provided to his/her successor as “hand-over notes” and are also to be forwarded to the ship’s management, and corporate office on the first day of each month for archiving.
• Maintains an up-to-date inventory of all video material. Keeps track of all video tapes and ensures that they are returned when required.
• Attends and participates in all monthly Hotel Maintenance Meetings.
• Manages the operation of the ship's ITV Network and all related components with the Broadcast Assistant.
• Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Attends mandatory crewmember's and guest safety drills as required.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

NOTE: All work becomes the property of the Company. This is intended to include absolutely all material whether intellectual or artistic in nature and includes programming of controllers, as well as creation of graphics, both raw and edited video, lighting or sound cues/programming,rigging cues/programming, computer programs/routines/files, and any other work done or
utilized for the Company. There is no contemplation of additional compensation for such work.

Financial Responsibilities

• This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
• Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.

Motivational Responsibilities 

• Monitors and supervises the job performance of all direct reports.
• Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities of his/her staff. Observes and evaluates them and their work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
• Mentors, develops and provides on-the-job training to his/her staff to strengthen their current performance and preparation for future advancement.

Qualifications

Hiring Requirements:

• Minimum of two years’ experience in an upscale hotel, resort, cruise ship, entertainment or recreational industry (shipboard experience preferred).
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Superior customer service, teambuilding, and conflict resolution skills.
• Very strong communication, problem solving, organizational, decision making, and interpersonal skills.
• Intermediate computer software skills required.
• Completion of high school or basic education equivalency required.
• Coursework in video production at an accredited college or university or the international equivalent preferred.

Internal Candidate Requirements:

• In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
• Completion of four contracts as Broadcast Operator with a performance rating of satisfactory or above along with demonstrated leadership skills.
• No disciplinary action on file for the last 12 months.

Language Requirements:

• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures.
• This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.
• Ability to speak additional languages such as Spanish, French or German is preferred.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

Diversity and Inclusion Statement

At RWS Global, our team of bold makers and mold breakers is made of a diverse group of people who we believe make our work stronger. Our stage actively chooses to uplift applicants with diverse racial, ethnic, and religious backgrounds, sexual orientations, gender identities and expressions, sexes, national origins, political affiliations, socio-economic status, veteran and Disability status, and other intersectional dimensions of diversity.

We believe the diversity of our people is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our company’s achievement as well.

We are committed to ongoing learning and developing and implementing programs and initiatives to promote diversity and inclusion in all areas of employment as well as through our creative process and projects.