Broadcast Manager | Azamara Cruises

About RWS Global

RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
 
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
 
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

Job Summary

Under the direction of the Cruise Director, the Broadcast Manager is responsible for the planning, delivery, and oversight of all onboard television and radio programming throughout the vessel. Programming consists of a combination of pre-recorded and live content distributed via shipboard broadcast and public address systems.

Television and radio content sources include satellite programming, terrestrial broadcasts, pre-recorded media, and live feeds. Live content may originate from satellite sources or from lectures, presentations, and entertainment events taking place onboard the ship.

Radio programming includes satellite and terrestrial radio broadcasts as well as pre-recorded content. This programming supports in-cabin music channels and background music distributed throughout public areas via the ship’s PA system, ensuring consistent quality and coverage across all guest and crew spaces.

KEY TASKS

Role & Responsibilities:

Professional Standards & Conduct:

• In accordance with Azamara Cruises’ Go Further Standards, conduct oneself in a professional and courteous manner at all times. This includes physical and verbal interactions with guests, fellow shipboard employees, and behavior in guest-contact and crew areas.

Leadership & Team Oversight:

• Direct, coach, support, supervise, and evaluate the performance of the Broadcast Operator in conjunction with the Cruise Director, ensuring consistent execution of broadcast standards and operational expectations.
• Manage the day‑to‑day operation of the ship’s broadcast systems and ensure consistent service delivery across all platforms.

Broadcast Planning & Execution:

• Assist in the formulation of television and radio broadcast schedules.
• Execute television and radio broadcast schedules, ensuring accurate start times, broadcast continuity, and consistent quality.
• Tune satellite and terrestrial broadcasts and load, cue, and initiate pre‑recorded content as required.
• Manage the operation of the ship’s ITV Network and all related components in collaboration with the Broadcast Operator.
• Monitor and support satellite reception systems, including basic antenna tracking functions, to help ensure reliable television and radio signal acquisition and continuity.

Content Creation & Programming:

• Create broadcast programming as required, including shooting, editing, mixing, and preparing lectures, activities, shows, and informational content for live or recorded playback, using professional video editing software such as Adobe Premiere Pro.
• Maintain an up‑to‑date inventory of all video programming and content assets.
• Create and update presentation content (e.g., PowerPoint displays) used for daily schedules, activity highlights, special promotions, weather updates, and other guest information.
• Operate and maintain familiarity with onboard camera systems and related production equipment, including the Sony FX30 and Sony and Panasonic cameras used in the cabaret, to support recording and playback needs.

Video, PA & Event Support:

• Oversee and monitor shipwide video presentations to ensure proper functionality and quality.
• Oversee and monitor the ship’s PA system, ensuring clarity, appropriate volume levels, and coverage throughout public areas.
• Oversee video‑related requirements and technical setups for special groups, activities, and onboard events in collaboration with the A/V Manager.
• Support live video switching, routing, and streaming workflows for onboard events and presentations, including use of systems such as the Blackmagic ATEM SDI Pro when applicable.

Equipment, Inventory & Documentation:

• Maintain complete records of broadcast equipment failures and initiate repair or replacement requests as necessary.
• Track equipment repairs, replacements, and returns to service, ensuring documentation is accurate and up to date.
• Maintain inventory records for all broadcast equipment and supplies.
• Maintain detailed operational documentation regarding the status of broadcast systems and areas, providing formal handover notes to successors.
• Submit required reports and documentation to shipboard management and the corporate office on the first day of each month for archiving.

Meetings, Training & Compliance:

• Attend and actively participate in monthly Hotel Maintenance Meetings.
• Attend required meetings, training activities, courses, and other work-related sessions.
• Maintain awareness of shipboard standard operating procedures in order to assist guests and crew with operational inquiries.
• Participate in all mandatory crew and guest safety drills as required.

Please Note: All work performed in this role is the property of Azamara Cruises and/or RWS Global. This includes all material, whether intellectual or artistic in nature, and includes programming of controllers; creation of graphics, both raw and edited video; lighting or sound cues/programming; rigging cues/programming; computer programs/routines/files, and any other work done for or utilized by Azamara Cruises/RWS Global. There is no additional compensation for such work.

Qualifications & Skills:

Education & Professional Experience:

• Bachelor’s degree in a related technical field or equivalent in-field experience.
• Minimum of two (2) years of experience in related technical functions within an upscale hotel, resort, cruise ship, entertainment, or recreational industry (shipboard experience preferred).
• Cruise line or touring experience preferred but not required.

Technical & Professional Skills:

• Working knowledge of technical equipment, including broadcast and radio systems, shipboard video playback systems, and related production hardware.
• Basic to intermediate PC and equipment troubleshooting skills, with the ability to diagnose and resolve routine operational issues efficiently.
• Understanding of satellite systems and antenna tracking relevant to onboard broadcast operations.
• Foundational networking knowledge, especially as it relates to ITV systems and associated components.
• Experience with video editing software, specifically Adobe Premiere Pro.
• Familiarity with camera equipment, including the Sony FX30, as well as Sony and Panasonic cameras used in cabaret environments.
• Knowledge of live video switching and streaming systems, such as the Blackmagic ATEM SDI Pro.
• Ability to analyze and evaluate technical support needs for various events and performances. Intermediate computer software skills.
• Strong problem-solving, organizational, and decision-making abilities.

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills.
• Superior customer service, team-building, and conflict-resolution skills.
• Ability to communicate effectively with multiple onboard departments and understand how the entertainment team integrates into the larger operation.

Work Style & Professionalism:

• Ability to remain professional and effective in high-stress environments with tight deadlines while maintaining a high-quality product.
• Willingness to think quickly, adapt to changing needs, and assist outside the direct scope of work when required.
• Openness to learning new skills to support team and organizational success.
• Comfortable working across multiple venues as needed.
• Strong work ethic, positive attitude, and excellent time-management skills.

Language:

• Fluency in spoken and written English.
• Ability to read and write English in order to understand and interpret written procedures; give and receive instructions verbally and in writing; and effectively present information and respond to questions from guests, supervisors, and coworkers.
• Ability to speak additional languages such as Spanish, French, or German is preferred.

Physical Requirements:

• Ability to work at height using harnesses, Genies, and ladders.
• Ability to stand for long periods of time and consistently lift up to 50 lbs / 25 kg in fulfillment of job responsibilities.
• Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Physically able to participate in emergency lifesaving procedures and drills, including full use and range of motion of arms and legs, and full visual, verbal, and hearing abilities to give and receive instructions in emergency situations, including lifeboat operations.
• Ability to learn and comply with all onboard safety regulations as outlined in the ship’s Safety Management System.
• Ability to successfully complete the required pre-employment medical screening, including comprehensive vaccination requirements.

Shipboard Employment Requirements:

• Ability to work seven (7) days per week for contract periods of up to six (6) to eight (8) months.
• Comfortable living and working in close quarters with coworkers from varied backgrounds.
• Valid passport with a minimum of seven (7) months remaining beyond the contract end date.
• Possession of or ability to acquire a Seaman’s book.
• Ability to obtain all required visas for the ship’s sailing itinerary.
• Completion of required STCW training prior to embarkation.

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position. In addition to the listed duties above, team member performs any additional duties, as assigned by leadership.

ROLE BENEFITS:

• Food & lodging included
• Double occupancy cabin
• Select privileges in guest dining facilities
• Upon embarking the ship, reimbursement for visas and select pre-employment medical exam expenses

DIVERSITY AND INCLUSION STATEMENT

DIVERSE IS WHO WE ARE

Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.