Shorex Staff

Department: Shorex

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager. 
• Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products. 
• Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies. 
• Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures. 
• Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary. 
• Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times 
• Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. 

Skills, Knowledge & Expertise

• Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred.
• Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately.
• Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices.
• Fluent English language skills, both verbal and written.
• Knowledge of additional languages (preferred).
•  Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers. 
• Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience. 
• Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. 

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

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