Shop Attendant
- Recruiter:
- Costa Crociere
- Category:
- Retail Jobs
- Position:
- Retail Salesperson
- Published:
- June 25, 2026
Embark on this journey with us and experience a world within a world.
Who we are
Ahoy, global community! With 17000 professionals from +70 countries, we’re a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
Love creating memorable shopping experiences as much as you love being at sea? Welcome aboard. Shop Attendant
“Drive Success, Live your Ambition!”
What You Will Do
No two days at sea are the same. You’ll be at the heart of the onboard retail experience, connecting with guests and turning every interaction into a memorable moment.
- Welcome guests and create engaging conversations to understand their needs and preferences
- Deliver a high-quality shopping experience, recommending products and promotions to drive sales
- Achieve individual and team targets (revenue, KPIs, conversion rate, average transaction value)
- Maintain visual merchandising standards and ensure products are always well presented and available
- Support operational tasks such as restocking, inventory management and handling deliveries
- Use POS systems efficiently to ensure accurate transactions and application of promotions
- Proactively manage guest feedback, ensuring fast and effective resolution
- Collaborate with the team to create a positive environment and maximize onboard revenue
Who You Are
We’re not looking for perfect, we’re looking for energy, mindset and the will to grow in a fast-paced, multicultural environment where teamwork is everything.
Required
- Secondary school diploma (preferably in hospitality or tourism)
- At least 1 year of experience in retail or customer-facing roles
- Proven ability to achieve sales targets and work with KPIs
- English level B1 or higher to communicate with an international guest base
- Strong communication and interpersonal skills
- Customer-oriented mindset with passion for sales and guest experience
- Team spirit, adaptability and positive attitude
Nice to have
- Additional European languages (Italian, French, German, Spanish) at B1/B2 level
- Experience in multicultural environments
- Interest in retail trends, fashion and product knowledge
- Experience in luxury or guest service environments is a plus
What We Offer
Your contract
- Fixed-term, full-time contract onboard
- Meals and accommodation included
Your life onboard
- International experience combining travel, personal development, and independence
- Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars (with possible daily credit)
- Accommodation & services: assigned cabin (single or double) with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Package delivery service
- Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Wellbeing & health: Free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
- Crew excursions + discounts on guest tours
- Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
→ Discover what life onboard looks like: hidden link - please login
Your growth
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
→ Learn about our culture and values: hidden link - please login
Why Costa
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas f
Costa Crociere
Costa is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.
From the beginning, we operate with passion to make our guests find the most wonderful places to over 250 destinations worldwide in Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, plus Round-the-World cruises, offering them the opportunity to discover countries and to meet different cultures, with respect for their identities.
We enjoy an international environment rich in cultural diversity that is positive, friendly, and welcoming. We are team-oriented and know that diversity of thought and ideas are key to growing personally and professionally.
We are a respected and valued diverse global community of more than 19,000 people representing 70 different countries and cultures. We are young, explorers and pioneers with a passion for making human connections with each other and across the world.
Your career is an exploration of your potential. Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.
Are you ready to join?