Costa Ambassador
- Recruiter:
- Costa Crociere
- Category:
- Retail Jobs
- Position:
- Retail Salesperson
- Published:
- July 16, 2026
Embark on this journey with us and experience a world within a world.
Who we are
Ahoy, global community! With 17000 professionals from +70 countries, we’re a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
What You Will Do
As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross- and up-selling.
- You will build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
- You will present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
- You will offer the right product or service at the right time, promoting the experiences guests care about most.
- You will overcome objections and close sales, booking products and services and boosting onboard revenue through cross- and up-selling.
- You will monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
- You will take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.
- You will apply the retail levers that impact sales, visual display, staffing, asset protection and process optimization, to maximize results.
- You will help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.
Who You Are
You bring a natural flair for sales and guest engagement, thriving in an international, fast-paced environment where storytelling, empathy and a results-driven attitude make the difference.
Required
- Secondary school diploma or degree in tourism, languages or humanities
- At least 1 year of experience in Retail/Sales, with strong interpersonal skills
- Excellent command of Italian (C1) and English (C1)
- A third language at minimum B2 level (French, German, Spanish)
- Good knowledge of MS Office (Word, PowerPoint, Excel)
- Solid sales, communication and customer-service skills, with the ability to read guest needs and close effec
Costa Crociere
Costa is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.
From the beginning, we operate with passion to make our guests find the most wonderful places to over 250 destinations worldwide in Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, plus Round-the-World cruises, offering them the opportunity to discover countries and to meet different cultures, with respect for their identities.
We enjoy an international environment rich in cultural diversity that is positive, friendly, and welcoming. We are team-oriented and know that diversity of thought and ideas are key to growing personally and professionally.
We are a respected and valued diverse global community of more than 19,000 people representing 70 different countries and cultures. We are young, explorers and pioneers with a passion for making human connections with each other and across the world.
Your career is an exploration of your potential. Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.
Are you ready to join?