Hotel Purser – 5* Cruise Line

You, as the BRILLIANT Hotel Purser will be a Shipboard leader, demonstrating a passion for excellence. You will support the Associate General Manager to efficiently manage revenue & costs and guest & crew administration including posting, balancing, and reporting for all guest, crew and company accounts.

Responsibilities:

• In MXP and POS, balance all departmental postings each day and report discrepancies.
• Perform cruise closing, this includes but is not limited to Spa/Shops settlements and auditing all cash floats, once per week; extract all End of Cruise reports and transfer the reports to Head Office.
• Manage the accuracy of the cash book and main safe; together with the Associate General Manager and ensure that efficient funds are available; demonstrate ownership of all cruise-related tax duties and assist respective Department Heads, accordingly; undertake cruise roll over and guest check-outs.
• Support the Crew Purser and 2nd Purser Admin as necessary.
• Ensure the daily management of guest accounts through MXP.
• Have in-depth knowledge of all facets of shipboard organization and services, ports of call and shore excursions.
• Together with the 2nd Purser, maintain a good relationship with local authorities at the respective ports of call, to ensure cooperation with all officials whilst onboard.
• Process guest credit card payments for End of Voyage settlements; log all charges and post guest shipboard credits in MXP to ensure accurate accounting; reconcile onboard financials including POS checks, company accounts, MXP postings etc.; assist Shore Excursions with the posting of tours; assist all revenue outlets with guest queries regarding account issues.
• In conjunction with the Associate General Manager, manage the ship’s safe, tasks also include MXP cashbook entries, Daily Revenue Reports, End of Cruise Financial Reports, closing the cruise and Cash to Master orders.
• Prepare turnaround memos and hold turnaround meetings for the Head of Department involved.
• Assist at check-in on embarkation day and provide daily support.
• Provide competent leadership to Heads of Department. Responsibilities include, but are not limited to: Managing performance, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
• Positively contribute to achieving/succeeding all operational KPI goals (quality & financial) for the Hotel Department; have full knowledge about safety & security procedures and assist the Hotel General Manager to operate in line with all Public Health and environmental procedures; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
• Other duties required in the role and a full job description can be provided.

Requirements:

• Must have worked on Cruise Ships as Crew Purser.
• Must have STCW Basic Safety Training certificates.

• A required minimum of 3 years’ experience in an onboard financial position.
• Must have a financial background and exposure to financial analysis and budgeting.
• Strong administration skills are preferred, must also be proficient with PC based databases, spread sheets, and word processing systems.
• Previous experience in guest and crew administration is preferred.
• Fluent in English – must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; must demonstrate the ability to work independently.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
• Must confidentially handle all communications, including written, email, and phone.

This position offer a 4 month on and 2 month off rotation with a very competitive salary and a SINGLE CABIN.

If you have the experience and would like to elevate your career moving onto a luxury liner, then apply today.