Shore Concierge Manager
- Recruiter:
- Royal Caribbean Group
- Category:
- Shore Excursions Jobs
- Position:
- Shore Excursion Manager
- Updated:
- July 28, 2026
Are you passionate about luxury travel, destination experiences, and delivering exceptional guest service? Silversea Cruises is seeking an experienced Shore Concierge Manager to lead our shore concierge operation and create unforgettable experiences for our guests around the world.
Key Responsibilities
• Oversee all shore excursion and concierge operations onboard
• Provide personalized destination information, port briefings, and independent travel recommendations
• Coordinate private shore arrangements, transfers, hotel bookings, restaurant reservations, and special guest requests
• Drive shore excursion sales and maximize revenue opportunities
• Ensure the highest levels of guest satisfaction through exceptional service and prompt issue resolution
• Lead, train, coach, and develop the Shore Concierge team
• Manage tour schedules, reporting, budgeting, accounting, and operational administration
• Build and maintain strong relationships with tour operators and local partners worldwide
Qualifications
• Degree in Tourism, Hospitality, or a related field
• Minimum 4 years of experience in a similar role within a luxury hotel, cruise line, or international 5-star environment
• Strong sales, guest service, and accounting background
• Extensive destination knowledge and travel industry expertise
• Experience managing teams and delivering luxury guest experiences
• Valid STCW certification required
• Physically and medically fit for shipboard employment
Language Requirements
• Fluent English (written and spoken) is required
• Proficiency in at least two of the following languages is highly preferred:
German
French
Spanish
Portuguese
Mandarin
Technical Requirements
• Strong working knowledge of:
Fidelio
MXP
Microsoft Office Applications
Ideal Candidate
• Strong leadership and organizational skills
• Excellent communication and presentation abilities
• Able to work effectively in a multicultural environment
• Strong problem-solving skills and ability to perform under pressure
• Passion for travel, destinations, and delivering exceptional guest experiences
STCW Certificates
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
Royal Caribbean Group
careers.royalcaribbeangroup.com
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.
We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.
We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.
Come join our RCG family and journey with us!