Crew Services Manager

Carnival UK is the UK operating company for P&O Cruises & Cunard Line. We are passionate about providing world class customer experiences and operate a winning culture, delivering our vision of being the most spectacularly successful Cruise Company in Britain. Our award winning prestigious brands of great British heritage, employ engaged and passionate people to deliver the highest customer service standards to our adoring and loyal customers.

We are recruiting a Crew Services Manager to join us on our P&O and Cunard fleet. The main responsibilities of this role are to ensure and manage the provision of all administration matters relating to the ship's company including officers, crew, concession staff and guest entertainers.

You will be responsible for the overall operation of all administration matters relating to the ship's company. In this role your duties will include but not limited to:

• Ensuring all crew have followed the correct signed on / off procedures as required
• Provide the necessary crew documentation for entry and departure at all ports including immigration, visas and customs lists
• Ensure all joining crew have original and valid copies of legally required paperwork, necessary for them to work onboard
• You will liaise with port agents, HR and logistics to ensure the crews' welfare at all times and arrange cost effective transfers were & when required
• Manage the crew payroll and currency exchange and ensure the safe storage of all crew passports
• Respond immediately, positively and calmly to changing customer requirements and ensure that team members also respond appropriately
• As part of the on board HR department you will be required to provide support to the HR Manager as and when requested

To be considered for this role you will be expected to have experience managing a team where you create a positive working atmosphere and build a trusting and open environment. Due to the nature of legal compliance surrounding immigration documentation and payroll, you will be expected to have high levels of attention to detail. You will also be able to remain calm under high volume workload and take a logical approach to problem solving.

To apply for his role, we expect a minimum requirement of:

• Previous, proven office management experience
• Knowledge of VISA's, passports and immigration documentation
• Excellent computer skills, proficient in the use of MS office software
• Excellent planning and organisation skills
• Cash handling / payroll experience
• Cruise Ship experience desirable

This is a fantastic opportunity for a complete life style change. However, life on board does mean working 10 hours a day, 7 days a week for the 6 months that you are onboard, but rewards you with free accommodation, fully expensed meals and worldwide travel.