Asst Shore Excursions Manager

Vessel type: Ocean-going cruise ship

Job Description

ASSISTANT SHORE EXURSIONS MANAGER

Purpose of Position

You ensure fullest guest satisfaction, assist with coordination of all shore-excursion activities, drive shorex revenue generation and compliance with the product book and all included programs and services. Assists the Shorex Manager in all matters.

Your Responsibilities

• To play an active part in the Emergency Response Organization and to look for continual improvement in all matters relating to safety of the guest, crew and vessel

• Coordination of on shorex revenue activities to ensure maximum income
• Managing the sales and reconciliation of shorex bookings
• Managing the administration and clearing of shorex wait-lists
• Facilitating and assisting guests with onboard shorex bookings
• Handling of private guest excursions
• Shorex complaint management
• Coordination of all excursions including audio equipment
• Liaising with local suppliers (reconfirmation of reservations, buses, guides…)
• Coordinating and ensuring smooth disembarkation procedures
• Oversees Shorex Staff in coordination with Shorex Manager
• Dispatching shore excursions / overseeing tender procedure
• Socializing with guests when time permitting
• Proactive approach for problem solving
• During the course of the contract Shorex Manager can request to perform Port Talks or Bridge Tours in training in order to be considered for promotion
• Maintains updated and accurate filing system for reference
• Performs all other duties as requested by supervisor or as listed in SOP
• In charge of the Guest Services Desk and their activities
• Delegates duties to the team when needed
• Allocation and procedures for tour escorts
• Private arrangements  

Supervisor: Shorex Manager

Gives instructions to: Shorex Assistants

Receives instructions from: Shorex Manager

Contract lengths: 6 months

Your Profile

• Min. 2 years professional experience in a sea-going position
• Firsthand knowledge of our ports of call / previous experience on an ocean ship
• Excellent English skills, other languages are an asset
• Service oriented and guest focused
• Must work independently, good computer knowledge
• Excellent management, organizational and communication skills
• Positive personality, friendly and neat appearance
• Stress resistance, flexibility, team player

Guidelines and Regulations

Job Description • Contract • Company Rules and Regulations • Onboard ABC •

Viking College • Uniform Regulation • Product Manual • STCW