Hotel Manager

Vesse type: River cruise ship

Job Description

HOTEL MANAGER

Purpose of Position

You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking River Cruises Standards and budgets.

Your Responsibilities

• Responsible for the entire hotel operation onboard
• Ensuring that all hotel departments are managed according to their standards
• Management and motivation of the crew, with emphasis on Department Heads
• Operation of service procedures according to company standards
• Stock ordering for the hotel department (F&B, Housekeeping, equipment,etc.)
• Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
• Final inspection and receipt of all supplies and deliveries for the hotel department
• Supervision and organisation of opening and closing ships at start /end of season
• Active liaison with guests and successful handling of complaints
• Active participation in all onboard events and special functions
• Presence in the galley and restaurant during meal times
• Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
• Ensuring departmental training according to requirement profile
• Responsible for cost control and adherence to all set budgets
• Daily analysis of debtors in accordance with Receptionist  / Night Auditor
• Conduction of stock takes; inventory according to company procedures
• Active participation in loadings

Supervisor: Corporate Operation Manager

Gives instructions to:  Catering staff (incl. Program Director) and musician onboard

Receives instructions from:  Corporate Operation Manager, Headoffice

Your Profile

• Graduated education within the hotel industry, preferably hotel managementschool (Preferred tertiary degree in hotel management with emphasis on F&Brtn)
• Several years of professional management experience in this role, preferably witncruse try
• Excellent management, organisational and communication skills
• Guest focused, stress resistant, calm under pressure, team player and with
• sitive appearance
• Open minded and flexible with high social and inter-cultural competencies
• Excellent English skills (written & verbal), other languages are an advantage
• Must work independently, good computer skills

Guidelines and Regulations

Job Description • Contract • Company Rules and Regulations • Onboard ABC •

Viking College • Uniform Regulation • Hotel Manager Manual