Shore Excursions Manager
Vessel type: Ocean-going cruise ship
PURPOSE OF POSITION
Shore Excursions Manager is responsible for presentation, promotion, supervision and arrangement of the shore excursions offered in the various ports of calls and onboard the vessel. Shorex Manager is to ensure that guests receive efficient and courteous assistance on all tours and is responsible for the Shorex Team onboard.
- To play an active part in the Emergency Response Organization and to look for improvement in all matters relating to safety of the guest, crew and vessel
- Liaising with local suppliers (reconfirmation of reservations, buses, guides…)
- Coordination of all excursions including audio equipment
- Instructing and briefing local guides prior to shore-excursion and ship escorts
- Managing and Coaching the onboard Shorex Team in their duties and responsibilities
- Organization of disembarkation and embarkation
- Ensure smooth dispatch and operation of all shore excursions
- Shuttle bus operation were applicable (organization, booking, control)
- Has in depth knowledge of the product, destinations & procedures
- Has the skills to deal with difficult passengers and/or situations with grace, professionalism and rational thinking and to present/conduct solutions
- Hosting/Dining with guests
- Other duties as directed by Senior Management
- Supervises his/her team and coaches them on all duties, monitors their quality of work and evaluates them
- Supervises sales of the excursion office and takes proactive action to promote shore excursions (gives Port Talks, Promotions, Sales) and is responsible for meeting revenue targets
- Monitors quality of our standards and the shorex operation, reports any deviation from our standards
- Manages a team of 4 to 7 people
Supervisor: onboard Cruise Director, Shoreside Launch Shorex Manager, Land Operations Manager
Gives instructions to: Asst Shorex Manager, Shorex Staff
Receives instructions from: Cruise Director, Hotel Manager, Land Operations Manager, Launch Shorex Manager
Stripes: Three – Not Worn
Contract lengths: 4 months
Min. 3 years professional experience in a management position
- Firsthand knowledge of our ports of call / experience on an ocean ship is essential
- Firsthand experience of ILO 180 and MLC requirements is essential
- Excellent English skills, other languages are an asset
- Service oriented and guest focused
- Must work independently, good computer knowledge
- Excellent management, organizational and communication skills
- Positive personality, friendly and neat appearance
- Stress resistance, flexibility, team player
GUIDELINES AND REGULATIONS
Job Description • Contract • Company Rules and Regulations • Onboard ABC •
Viking College • Uniform Regulation • Product Manual • STCW
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
Good knowledge of the English language is required.
JOIN OUR FAMILY
As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 64 river ships and 6 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company — whether on board our ships or in our corporate offices.
Viking Cruises was founded in Russia in 1997. The company established headquarters in Los Angeles, California in 2000 and through rapid expansion has enjoyed double-digit growth in recent years. With operational headquarters in Basel, Switzerland, Viking provides travel experiences for guests with an interest in geography, culture and history.
The award-winning Viking Longships offer a variety of stateroom categories and true two-room suites with full-size verandas. Onboard amenities include a restaurant, bar & lounge, library and expansive sun deck. River cruises range from 8 to 23 days, with itineraries featuring Europe’s Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne and Gironde Rivers; Russia’s Volga, Neva and Svir; Ukraine’s Dnieper; Egypt’s Nile; China’s Yangtze; and Southeast Asia’s Mekong.
In 2015, Viking introduced its first ocean ship with the christening of the 930-guest all-veranda Viking Star. One year later, Viking launched its second ocean ship, Viking Sea, which was joined by sister ships Viking Sky and Viking Sun in 2017 and by Viking Orion in 2018. The fleet welcomes Viking Jupiter in 2019. Four more yet-to-be-named ships are scheduled to launch by 2023. Ocean itineraries are designed to maximize the amount of time travelers spend in their destination. These enriching itineraries include base and combination cruises sailing to Scandinavia and Northern Europe, the Mediterranean, the Caribbean, Australia and New Zealand, Asia, Alaska, the Americas, and Africa.