Russia - Program Director

(OFF SHORE CONTRACT)

SCOPE OF POSITION

To ensure fullest guest satisfaction, coordinate all shore-excursion activities, organize guest entertainment programs and comply with the product book and all included as well as optional programs and services, both on shore as well as on board.

YOUR RESPONSIBILITIES

This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added in the future depending on the final departmental development. The holder of this statement can be asked to take on other tasks in addition of the ones stated on the paper.

Onboard Duties

• Organization of embarkation
• Ensure smooth operation of transfers (transfer / luggage / times)
• Coordination of airport representative and assisting with passenger travels    
• Handling / filing of cruise, land (if applicable) reports & daily program
• Managing and filing vendor vouchers & onboard bookings
• Promotion of Easy Survey cards and shore-excursion questionnaires
• Organising  presenting guest entertainment (games / port talks / presentations), according to the cruise layout & active guest relation
• Responsible for all public announcements (including bridge commentary)
• Operation of IT programs
• Training and liaising with Guest Services
• Handling guest complaints

Shore Excursion

• Coordination of all excursions including audio equipment
• Liaising with local suppliers (reconfirmation of reservations, coaches, guides…)
• Instructing and briefing local guides prior to shore-excursion
• Accompanying of excursions
• Presentation and promotion of all excursions
• Controlling and monitoring the implementation and quality of the excursions

 TEAMWORK

• Outstanding flexibility and ability to co-operate within a team under pressure are a must.
• Ability to lead guests and represent the Company in a most professional way, including in challenging circumstances

KPI PERFORMANCE

• Achieves/succeeds the KPI goals set for the Program Director position
• Actively participates in achieving shore excursions, enrichment and financial KPI goals
• Strong motivates and contributes to achieve the company goals and objectives

SECURITY

• Full knowledge about safety & security procedures
• Participation in all training concerning safety & security, fire prevention, evacuation exercises as required by the companu

 YOUR PROFILE

• Russian nationality
• Graduated education within hotel / tourism industry
• Has minimum 3 years professional experience in a management position / tour guidance
• International experience / experience on a ship is an asset
• Excellent English skills are a must, other languages are an asset
• Must work independently, profound computer knowledge
• Presents excellent management, organizational and communication skills
• Has a positive personality, friendly and neat appearance
• Shows stress resistance, flexibility, team player, shows commitment
• Must be able to deal correctly with confidential information and must be discrete
• Must be well groomed and maintain impeccable hygiene standards
• Must be guest focused, service oriented, have a positive personality and professional appearance

GUIDELINES AND REGULATIONS

• Implement PSO policies, procedures, standards, as laid out by the management
• Ensure appropriate appearance and clothing according to the updated grooming standards
• The company reserves the right to change/extend this job description if necessary at any point of time during her/his employment
• Adheres to Job Description, Contract, Company Rules and Regulations, Onboard ABC at all times
• Willing to follow and successfully finish Viking College
• Adhere to Uniform Regulation
• Study Program Director Manual and other job related documents

Supervisor: Hotel Manager

Gives instructions to: Local Tour Guides and other shore side staff

Receives instructions from: Hotel Manager, Corporate Operations Manager