Business Solutions Manager

Purpose of Position

Viking Cruises is one of the world’s leading cruise line company that manages a fleet of 64 river ships and 5 ocean ships (and growing) with offices across the globe. We have our Marketing and Sales headquarters based in Los Angeles, USA and the Operational Head Quarters based out of Basel, Switzerland.

As a key member of the Business Solutions and IT organization, you will be a key player in our digital transformation initiatives onboard our Ships and across our global offices, to allow Viking to increase its visibility, efficiency, control and benefits. You coordinate and supervise all activities related to the design, development, and implementation of different organizational information systems and software applications as well as defining the business case, determining specifications, developing roadmap and time-integrated plans for delivery, piloting solutions.

The Business Solutions Manager reports to the Director Business Solutions. Starting date would be as soon as possible.

This role will be located in Basel, Switzerland. Please note that we can only accept candidates who are eligible to work in Switzerland or are in possession of a relevant work permit.

RESPONSIBILITIES

• Be an integral part and leader within the Business Solutions team to drive new process and solution implementations across the Viking Cruises’ fleet operations
• Translate the solutions strategy and vision into detailed business requirements, process changes, prototypes and design plans
• Work directly with our onboard operations (Hotel, Land and Nautical), procurement, finance, controlling and HR teams to document requirements and develop a business case
• Gain a deep understanding of the end user experience and generate new ideas that address unmet needs and/or pain points as well as delight customers
• Develop creative use cases, storyboards, and process flows to ideate solutions
• Identify (in-house vs. external) and evaluate suitable solutions/technologies that best meet Viking’s requirements
• Define the relevant business solution projects and associated tasks in accordance with strategic priorities
• Manage end-to-end implementations including development phase, agile sprint tests, user acceptance testing until Go Live and hand over to Support
• Develop and monitor KPI’s that judge the overall effectiveness of our solutions
• Teaming with internal and external IT resources to evaluate, select and implement technology solutions
• Collaborate with other functional areas to define necessary processes and training models to support solutions execution

QUALIFICATION PROFILE

• You possess a Bachelor’s degree or higher in Business or IT and/or relevant Engineering streams
• Project Management Certification (PMP or PRINCE2) is a plus
• You bring four to six years in a similar role with a minimum of 2 years in project management, requirements or development tools; proven working experience in developing and delivering products using agile methodologies
• You have managed at least two end-to-end projects within the domains of, but not limited to, ERPs, CRMs, Integrations tools, Collaboration tools, Content Management systems, Artificial Intelligence, Machine Learning and/or Robotic Process Automation
• You are experienced in Business and Data Analysis, especially in deconstructing complex problems and finding solutions
• You have a proven ability to drive, develop and document a clear vision for the use of existing Business Applications in support of business requirements
• You are able to translate customer requirements into specifications and are able to conceptualize the dynamics of the solution proposed to visualize the end result
• You require little to no direction or guidance to identify, structure and articulate a winning approach for your Business Solutions
• You are experienced in requirements gathering and documentation, use case development and solution development
• Relevant experience from either a leading company in the hospitality sector or a leading IT or management consulting firm or ERP solution provider preferred
• Knowledge of the hospitality industry is preferred but not required
• You have a strong drive for executing a vision through process re-engineering and latest technology solutions
• You have a natural interest for new technologies and how to make them work in day to day life as well as to solve complex business requirements and/or problems
• You like to work with people to make them excited about adapting new processes and technologies
• You are able to prioritize, direct and complete work in a hectic environment with significant attention to detail. You are able of reprioritizing efforts to meet dynamic workload and schedule shifts
• You have a unique combination of attention to detail and excellent organizations skills with creativity and “out of the box” thinking
• You are very inquisitive and analytical in solving complex issues and have an interest to solve operational business needs as well as extend an arm to support teams
• You are passionate about initiating and driving projects from beginning to end with minimal guidance
• You have a background in both business and IT, and a very good understanding of SQL (SQL query skills are a must)
• You possess strong analytical skills
• You are proficient in using Microsoft Office tools including Project, Word, Excel, and PowerPoint
• Any skills on Microsoft SSMS, SSAS, SSIS and/or software developer code know-how is a plus
• You are early in your career and eager to learn, have a can-do mindset and are excited about driving change in a fast-paced environment
• You are excited about working in the cruise industry
• You are willing to work with various business teams and are comfortable and patient with varied stakeholder groups
• You are excited to learn and/or invest time in learning new technologies that fall within the domains of, but not limited to, ERPs, CRMs, Integrations tools, Collaboration tools, Content Management systems, Artificial Intelligence, Machine Learning and/or Robotic Process Automation

WHAT WE OFFER

• Flexible working hours
• Employee restaurant (including free soft drinks, coffee, tea)
• Regular company events, e.g. sports games, BBQ, cooking classes
• A dynamic and fast-growing environment where you can drive your future
• A free cruise for you and your +1 every two years
• A highly talented, passionate and international team

If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV and relevant references.