Costa Crociere

Internship at CRM Loyalty Department

Reference:
779
Recruiter:
Costa Crociere
Category:
Land Based Jobs
Published:
March 6, 2019

Here at Costa we have a mantra: we want you the way you are! Costa people are heterogeneous by culture, age, personality – and we love them like that. Each of our internships is a precious opportunity to discover the heart of our Headquarter and business, gaining strong skills in a stimulating environment. We deeply believe in the positive impact that brilliant neo-graduates will give us: that’s why we invest on them with a 6 months period of continuous training.

For our CRM Loyalty Department we’re looking for an intern who’ll support the following key activities:

The intern will play a supporting role in defining Costa's Loyalty strategy by contributing to the following activities:

  • Support to the CostaClub onboard benefit tracking project implementation, related to volume, cost, customer satisfaction, benefit monitoring.
  • Analysis of data (using ad hoc DWH dashboards and financial reports) related to passenger and onboard benefit volumes, bookings, revenues and cost trends
  • Elaboration of weekly, monthly, quarterly reports related to bookings and actual voyages volumes and revenues, onboard and marketing costs, Loyalty KPI, ad hoc project performances and ROI.
  • Support to plan definition, monthly forecast update, purchase orders receipt, actual cost analysis.
  • Contribution in business cases required by Top Management or Source Markets to estimate and potentially approve marketing initiatives to push sales or to increase CostaClub member engagement.

REQUIREMENTS

  • Bachelor and/or Master's Degree in Economics, Business Administration, Management, Statistics or similar
  • Good knowledge of English. A second foreign language is appreciated
  • Very good knowledge of Office package, especially Excel and Power Point
  • Strong analytical capabilities and high accuracy, combined with organizational and commitment talent
  • Motivation, curiosity and dedication; capability to work under pressure with limited time resources; summary skills
  • Self-starter with an entrepreneurial attitude; capability to work in teams demonstrating good communication skills

Location: Genoa

Language Requirements

Good knowledge of the English language is required.

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Costa Crociere

Costa Crociere

www.career.costacrociere.it

Costa is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.

From the beginning, we operate with passion to make our guests find the most wonderful places to over 250 destinations worldwide in Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, plus Round-the-World cruises, offering them the opportunity to discover countries and to meet different cultures, with respect for their identities.

We enjoy an international environment rich in cultural diversity that is positive, friendly, and welcoming. We are team-oriented and know that diversity of thought and ideas are key to growing personally and professionally.

We are a respected and valued diverse global community of more than 19,000 people representing 70 different countries and cultures. We are young, explorers and pioneers with a passion for making human connections with each other and across the world.

Your career is an exploration of your potential. Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.

Are you ready to join?


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