Viking

Cruise Consultant

Reference:
3201
Recruiter:
Viking
Category:
Administration Jobs
Position:
Future Cruise Consultant
Published:
August 21, 2019

Vessel type: Ocean-going cruise ship

Cruise Consultant

Purpose of Position 

The Cruise Consultant is a vital member of the Viking Ocean crew. Our Cruise Consultants are tasked with representing the Viking brand and promoting future cruises to guests who are currently sailing with us. The growth of the company, and the onboard sales program, depends upon the sales generated by each Consultant. You will provide guests with an exceptional, efficient booking experience, by being a Viking subject matter expert and a confident closer. As such, one must bring their previous sales experience, along with a dynamic, outgoing & professional personality. Success is measured in your ability to meet & exceed sales goals and all responsibilities relating to a Cruise Consultant as per Viking Cruises company standards.

Your Responsibilities 

  • Provide efficient, thorough sales consultations daily
  • Engage with guests to build excitement toward booking their next Viking journey
  • Drive traffic to sales office by being a welcome, friendly presence about the ship
  • Secure deposits on future cruise bookings by confidently asking for sale
  • Deliver a thoughtful, informative sales presentation in the Star Theater
  • Convert guests at a rate of 14% and above to meet sales goals
  • Be a subject matter expert on Viking river & ocean cruise products
  • Be a subject matter expert on Viking river & ocean cruise policies
  • Efficient, knowledgeable use of our booking system, Evolution (NVS)
  • Deliver a thorough voyage report with sales figures and notes on results at end of every cruise
  • Manage appointment book, with ability to account for how time was utilized
  • Manage the marketing of onboard sales program through pre-established marketing pieces
  • Appear on iTV program Viking Today to promote yourself and the sales program
  • Set office hours to maximize guest interaction potential
  • Host Viking Explorer Society function 1x per cruise
  • Lead ship tours as needed
  • Assist Hotel GM as needed
  • Work with hotel GM to ensure you are maximizing opportunities for outreach
  • Engage with guests during daily shore excursion farewell on gangway
  • Be familiar with the ship’s safety and security procedures relating to the Hotel Department in respect of any eventuality

Supervisor

Onboard: Hotel General Manager / Financial Officer

Shore Side: Sales Manager, Onboard Sales

Receives instructions from: General Manager / Financial Officer / Sales Manager

Your Profile 

  • Previous 1 – 3 years’ experience in a sales role, with track record of success
  • Previous experience in a sales role on ocean vessels preferred
  • Previous travel sales experience a plus
  • Confident closer who assumes the sale and asks for payment without being pushy
  • Efficient “soft-seller,” with whom guests are put at ease
  • Computer knowledge (Excel, PowerPoint, MXP, NVS) an advantage
  • Excellent English, written and spoken an asset
  • Service oriented and guest focused, positive personality and professional experience
  • Outgoing self-starter, who can self-manage without a lot of supervision
  • Flexible and stress resistant, team player, shows commitment

Language Requirements

Good knowledge of the English language is required.

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Viking

Viking

www.vikingcareers.com

THE VIKING STORY

More than 20 years ago, Viking® set the standard for what river cruising should be, and today we are the leader that all others follow. In 2015, we took the same small ship, destination-focused experience to the seas and reinvented ocean cruising. Over the years Viking has won numerous ocean and river cruise line awards from Condé Nast Traveler, Cruise Critic, Travel + Leisure, Travel Weekly and more.

Viking is a strong and dynamic company—with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world.

JOIN THE VIKING FAMILY

If you have always dreamed of combining your love of travel with the ability to grow your career, consider a position at Viking. We are the world’s leading small ship cruise line, and there is tremendous potential to advance your career with us. As part of our crew, when your ship is docked at the many destinations we visit, you can explore ashore and refresh during your free time.

Additionally, with Viking’s award-winning service and thoughtfully curated onboard experiences, our guests are typically very satisfied. This, combined with Viking’s gratuity guidelines, means that you can expect to be well rewarded as an employee on board a Viking ship.


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