Viking Cruises

OCEAN - Human Resources Manager

March 20, 2020
Viking Cruises
Management Jobs
HR Manager (shipboard)
not specified


In partnership with Department Heads, responsible for the strategic implementation of Shipboard HR processes and procedures across all departments including; Employee Relations, Employee Communication, Training & Development, Coaching & Counselling, Quality of Life and Leadership Training.


  • Responsible for providing leadership in the area of employee relations; internal guidance and assistance to dept. heads and shipboard managers on HR issues 
  • Provide an accessible nurturing environment to handle employee relations issues using effective conflict resolution, assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome
  • In partnership with Senior Officers, takes a leadership role on-board implementing and sustaining the Viking Universal Service Standards
  • Develop, evaluate and modify HR processes, policies and procedures to ensure on-board departments can comply with requirements, as well as ensuring all legal and regulatory requirements are met
  • Responsible for ensuring Time & Attendance procedures are followed by all departments to ensure 100% compliance, in line with both company and MCL regulations
  • Participate in all investigations related to employee performance or policy Violations
  • Attend crew sign off meeting to provide farewell and thank you message
  • Support Crew Purser with sign-on process when large turnover of crew
  • Facilitates all crew scheduling requests and queries and liaise with shore-side HR where necessary
  • Facilitates employee resignation process including Exit interviews and communication with management where necessary
  • Take a leadership role with Senior Officers and shipboard management in the “Quality of Life” of all employees on-board
  • Proactively visits and monitors employee work areas to ensure there is a positive work environment and interacts fully with all employees
  • Responsible for leadership development on-board including feedback, assessments and training Responsible for facilitating all change of department requests as per company procedure
  • In partnership with department heads, play a vital role in positively communicating organizational change initiatives, new company policies and procedures that effect shipboard employees
  • Ensure confidentiality and discretion of all employee information, including but not limited to: Discipline, investigations and other sensitive information and matters of a private nature
  • Represent the HR department in a professional and positive manner
  • Establish a career progression process to be used on-board ensuring transparency, fairness, sufficient skill level and experience
  • Active participation in on-board training programs
  • Coordinate and be actively involved in special projects and fulfil any other Associated requirements as directed by the Director of Human Resources


  • Bachelor's degree (or foreign equivalent) from an accredited university or college in Human Resources
  • Min. 3-5 years’ experience as HR Manager, shipboard experience is a must.
  • Excellent English skills in both writing and speech
  • Service and detail oriented with a strong guest focus
  • Strong focus for employee relations and the ability to support crew members with best business practices according to company’s SOP.
  • Excellent management, organizational and communication skills
  • Diplomatic, neutral mind-set for disciplinary actions and conflicts in a multi-cultural environment
  • Flexibility and stress resistance, team player, commitment, positive personality, professional appearance

Language Requirements

Good knowledge of the English language is required.

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Viking Cruises

Viking Cruises


As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 64 river ships and 6 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company — whether on board our ships or in our corporate offices.


Viking Cruises was founded in Russia in 1997. The company established headquarters in Los Angeles, California in 2000 and through rapid expansion has enjoyed double-digit growth in recent years. With operational headquarters in Basel, Switzerland, Viking provides travel experiences for guests with an interest in geography, culture and history.


The award-winning Viking Longships offer a variety of stateroom categories and true two-room suites with full-size verandas. Onboard amenities include a restaurant, bar & lounge, library and expansive sun deck. River cruises range from 8 to 23 days, with itineraries featuring Europe’s Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne and Gironde Rivers; Russia’s Volga, Neva and Svir; Ukraine’s Dnieper; Egypt’s Nile; China’s Yangtze; and Southeast Asia’s Mekong.


In 2015, Viking introduced its first ocean ship with the christening of the 930-guest all-veranda Viking Star. One year later, Viking launched its second ocean ship, Viking Sea, which was joined by sister ships Viking Sky and Viking Sun in 2017 and by Viking Orion in 2018. The fleet welcomes Viking Jupiter in 2019. Four more yet-to-be-named ships are scheduled to launch by 2023. Ocean itineraries are designed to maximize the amount of time travelers spend in their destination. These enriching itineraries include base and combination cruises sailing to Scandinavia and Northern Europe, the Mediterranean, the Caribbean, Australia and New Zealand, Asia, Alaska, the Americas, and Africa.

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