OCEAN - Human Resources Manager

PURPOSE OF POSITION

In partnership with Department Heads, responsible for the strategic implementation of Shipboard HR processes and procedures across all departments including; Employee Relations, Employee Communication, Training & Development, Coaching & Counselling, Quality of Life and Leadership Training.

YOUR RESPONSIBILITIES

• Responsible for providing leadership in the area of employee relations; internal guidance and assistance to dept. heads and shipboard managers on HR issues 
• Provide an accessible nurturing environment to handle employee relations issues using effective conflict resolution, assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome
• In partnership with Senior Officers, takes a leadership role on-board implementing and sustaining the Viking Universal Service Standards
• Develop, evaluate and modify HR processes, policies and procedures to ensure on-board departments can comply with requirements, as well as ensuring all legal and regulatory requirements are met
• Responsible for ensuring Time & Attendance procedures are followed by all departments to ensure 100% compliance, in line with both company and MCL regulations
• Participate in all investigations related to employee performance or policy Violations
• Attend crew sign off meeting to provide farewell and thank you message
• Support Crew Purser with sign-on process when large turnover of crew
• Facilitates all crew scheduling requests and queries and liaise with shore-side HR where necessary
• Facilitates employee resignation process including Exit interviews and communication with management where necessary
• Take a leadership role with Senior Officers and shipboard management in the “Quality of Life” of all employees on-board
• Proactively visits and monitors employee work areas to ensure there is a positive work environment and interacts fully with all employees
• Responsible for leadership development on-board including feedback, assessments and training Responsible for facilitating all change of department requests as per company procedure
• In partnership with department heads, play a vital role in positively communicating organizational change initiatives, new company policies and procedures that effect shipboard employees
• Ensure confidentiality and discretion of all employee information, including but not limited to: Discipline, investigations and other sensitive information and matters of a private nature
• Represent the HR department in a professional and positive manner
• Establish a career progression process to be used on-board ensuring transparency, fairness, sufficient skill level and experience
• Active participation in on-board training programs
• Coordinate and be actively involved in special projects and fulfil any other Associated requirements as directed by the Director of Human Resources

YOUR PROFILE

• Bachelor's degree (or foreign equivalent) from an accredited university or college in Human Resources
• Min. 3-5 years’ experience as HR Manager, shipboard experience is a must.
• Excellent English skills in both writing and speech
• Service and detail oriented with a strong guest focus
• Strong focus for employee relations and the ability to support crew members with best business practices according to company’s SOP.
• Excellent management, organizational and communication skills
• Diplomatic, neutral mind-set for disciplinary actions and conflicts in a multi-cultural environment
• Flexibility and stress resistance, team player, commitment, positive personality, professional appearance