Cruise Director - Ship-based Job

We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right.

Set sail on an exciting career course with Princess Cruises! One of the best-known names in cruising, Princess Cruises is a global cruise company operating a fleet of 18 modern ships renowned for their innovative design and wide array of choices in dining, entertainment, and amenities. Princess Cruises is the employer of choice in the cruise industry. We offer exceptional facilities and extensive learning and recreational programs for our crew. Join our team, and you’ll enjoy a truly adventurous career with excellent incentives, unlimited growth, and ports of call that will leave you breathless

Working for Princess Cruises is ideal if you are looking to take your career to the next level and enjoy serving as a strategic team leader in a challenging and unique environment. Be the Consummate Host by leading a team in presenting a dynamic, engaging, and memorable entertainment and activities program that maximizes our passengers’ experience while strategically supporting and promoting the various onboard revenue areas, consistent with the Company’s Core Values and brand strategy.

Job Responsibilities include:

• Oversees the monitoring and resolution of all issues that affect the Entertainment product and the passengers’ cruise experience.
• Regularly interacts with passengers and ensures excellent delivery of the entertainment experience during embarkation, disembarkation, and tender operations to delight and serve every passenger.
• Delivers consistently on all Entertainment products, including Youth and Teens, Passenger Programs, Onboard Media, Enrichment Programs, Production Services, Music Services, Guest Entertainers, and Creative Entertainment.
• Regularly oversees the activities, assignments, and projects of shipboard Entertainment managers.
• Plans the daily events schedules with Customer Service Director to maximize passengers’ access to and awareness of all activates available onboard, including entertainment and revenue/non-revenue events.
• Identifies and implements the most effective way to communicate all promotions.
• Conducts regular staff meetings with Entertainment managers to communicate policies, discuss issues, and coordinate solutions.
• Reviews strategies to find cost efficiencies, monitors operation standards, manning levels, rotations, etc. to identify cost-saving opportunities without adversely affecting product standards.

All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Qualifications:

• Understands the foundations of customer service and service recovery; excels in delivering outstanding service and service recovery; and leads Department and colleagues to do the same.
• Natural leadership and management abilities with a keen understanding of emotional intelligence.
• Organized, detail-oriented, systematic, computer savvy, data-driven, analytical.
• Establishes and maintains courteous and professional working relationships in a diverse cultural environment.

Along with a challenging career and worldwide travel opportunities, Princess Cruises offers many other benefits. Our crew members are provided comfortable accommodations, meals, and access to crew facilities such as a crew bar, fitness center, pool, and a recreation center.

Regardless of the rank or role, we are all one Princess Cruises team. Together, we share our world, share our hearts, and create lasting memories.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.