Assistant Rooms Division Manager

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Assists the Rooms Division Manager with leading, mentoring, and developing a diverse Housekeeping team to consistently deliver a guest and product experience that embraces experiential ownership, aligning with our brand standards. Leads the Housekeeping team and inspires a guest and teammate centric culture that increases Net Promoter, profitability, Service Excellence, and drives a safe and healthy environment in accordance with HESS protocols.

Job Responsibilities:

• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Enforces accountability and ownership of the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
• Partners closely with the Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.
• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammate public areas are always upheld.
• Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
• Drives consistent use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
• Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
• Supports the Rooms Division Manager with the onboard Interior Design program, including preventive maintenance, material inventory, and ongoing reporting.
• Monitors Housekeeping’s public and teammate area expenditures, ensuring operation budgets are always followed and used efficiently.
• Assists the Rooms Division Manager with the development of annual Capital Expenditure and Operational Budget requests within Company guidelines.
• Works with the Hotel Storekeeper to maintain adequate in-stock levels of public and teammate areas stores.
• Ensures an efficient management and use of all housekeeping supplies.
• Responsible for an inclusive culture, and instills our Shared Purpose, Core Values throughout the Housekeeping team.
• Promotes a positive change management environment by influencing the adaption operational initiatives.
• Mentors the Housekeeping team through coaching, training and ongoing development to support career progression.
• Supports teammates innovations and ideas for enhancing performance and collaborates with stakeholders throughout the development, approval, and implementation process.
• Consistently monitors engagement metrics and mentors the Housekeeping team to ensure teammate satisfaction.
• Effectively communicates company updates and strategies to the team using appropriate technology to disseminate information as directed.

Qualifications:

• Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination and execution
• Quality-driven with a passion for building a guest-centric operation, delivering quality service standards,and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage the international staff positively and productivelyby motivating, developing,and managingemployees as they work.
• Excellent command of the English language, both verbal and written.

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment according to DEI (Diversity, Equity and Inclusion) without regard to race, color, religion, sex, national origin or disability.