Cruise Director

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.
Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities.As a Cruise Director, you will assist Entertainment Managers in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.

Job Responsibilities:

• Oversees the monitoring and resolution of all issues that affect the Entertainment product and the passengers' cruise experience.
• Regularly interacts with passengers and ensures excellent delivery of the entertainment experience during embarkation, disembarkation, and tender operations to delight and serve every passenger.
• Delivers consistently on all Entertainment products, including Youth and Teens, Passenger Programs, Onboard Media, Enrichment Programs, Production Services, Music Services, Guest Entertainers, and Creative Entertainment.
• Regularly oversees the Activities, assignments, and projects of shipboard Entertainment managers.
• Plans the daily events schedules with Customer Service Director to maximize passengers' access to and awareness of all activates available onboard, including entertainment and revenue/nonrevenue events.
• Identifies and implements the most effective way to communicate all promotions.
• Conducts regular staff meetings with Entertainment managers to communicate policies, discuss issues, and coordinate solutions.
• Reviews strategies to find cost efficiencies, monitors operation standards, manning levels, rotations, etc. to identify cost-saving opportunities without adversely affecting product standards..

Qualifications & Competencies:

• Understands the foundations of customer service and service recovery; excels in delivering outstanding service and service recovery; and leads Department and colleagues to do the same.
• Natural leadership and management abilities with a keen understanding of emotional intelligence.
• Organized, detail-oriented, systematic, computer savvy, data-driven, analytical.
• Effective Communication and solid Public Speaking Skils
• Establishes and maintains courteous and professional working relationships in a diverse cultural environment.

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.