Entertainment Director

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

The Princess entertainment product boasts an impressive collection of talented performers, cutting edge technology and engaging team members all working together to provide a joyful vacation for our guests. 

The Entertainment Director is ultimately responsible for the entire entertainment offering onboard. As the entertainment programmer they work with managers to schedule shows, activities, parties & performances in a manner that benefits both guest enjoyment and revenue. Under the guidance of shore side management they work to ensure brand pillars are delivered with the utmost attention to detail. As an executive officer they work with the Captain and others to ensure entertainment is delivered safely according to the many governing bodies that protect vacations at sea.

Job Responsibility:

• Consistently oversees the monitoring and resolution of all issues that affect the Entertainment product and the guests' cruise experience.
• Ensures that service recovery is prioritized by all team members, provides guidance and training to managers and front line team, leads by example by proactively participating in service recovery moments as they present themselves, department lead for entertainmentcentric recovery and resolution needs
• Regularly monitors guest feedback metrics, specifically focused on: Entertainment Average, Net Promotor Score, Onboard Activities Average, and Entertainment sub-scores to ensure they consistently exceed voyage and monthly targets. Collaborates with the Associate Hotel General Manager to formulate short and long-term strategic improvement plans as needed.
• Maintains a highly visible profile in public areas at critical times to assess entertainment programming effectiveness by observing guest enjoyment and traffic flow
• Conducts regular Entertainment management meetings and full department meetings. Communicates policies discuss issues with the team, motivates team members, strategizes long-term plans, and activates change to maximize guest satisfaction.
• Ensures operational efficiency and quality assurance of all Entertainment products by conducting regular inspections of entertainment areas, logging results in MSPM/inspector, and engaging with managers to continually improve our delivery of the entertainment product.
• Ensures all entertainment elements of our First & Last Impressions program are delivered on brand—partners with Cruise Director to ensure leadership presence on the floor for embarkation and debarkation.
• Ensures Entertainment Team is marketing all elements of Medallion Class in a way this is efficient, effective, and on-brand. Adjusts the marketing and messaging daily by responding to the engagement trends of guests with each various Medallion Class product.
• Revenue - Ensures both revenue and non-revenue areas receive appropriate, effective marketing and promotion via The Wake Show, announcements, TV commercials, entertainment delivery of 'call to action' moments, 'Message on the Mic', etc. Works with Customers Services Director to ensure that non-revenue to revenue events ratio is 2:1, as outlined by policy.
• Scheduling - Monitors guest flow and behavior by leveraging location data within Ocean Intelligence. Plans and adjusts based on event bookmarks made in JourneyView, resulting in a seamless, customized schedule of entertainment for the arc of the guest experience.
• Acts as a Company representative and always portrays a positive image of Princess Cruises to all guests, officers, and crew.
• Under the direction of Associate Hotel General Manager, leads the evolution and engagement of Princess Medallion Class throughout the entire vessel.
• Encourages all members of the Entertainment department to develop small innovations as part of the Company's strategy toward change

Qualifications:

• Previous ship's experience as Cruise Director / Entertainment Director is strongly preferred.
• A Management Degree is preferred.
• At least 5 years of managing an entertainment-related product or team.
• Natural leadership and management abilities with a keen understanding of emotional intelligence.
• Organized, detail-oriented, systematic, computer savvy, data-driven, analytical.

Princess Cruises offers many benefits. The Entertainment Director is an executive committee officer onboard the vessel. Their benefits include competitive salary, executive suite accommodations, just to name a few.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Please visit our Recruitment Website at hidden link - please login for more information or apply through All Cruise Job.