MISSISSIPPI - Assistant Stateroom Steward/ess

In August 2022, Viking will expand its destination-focused travel experiences with the launch of Mississippi River cruises. Its first 386-guests custom vessel, Viking Mississippi, will sail voyages on the Lower and Upper Mississippi, ranging from 8 – 15 days, between New Orleans and St. Paul. Viking’s arrival will bring modern river cruising to the Mississippi and will represent a major commitment to tourism and economic development in many communities along the river. The new state-of-the-art Viking Mississippi is inspired by Viking’s award-winning river and ocean ships and will feature clean Scandinavian design, as well as public spaces that are familiar to guests but that have been reimagined for Mississippi River voyages. Purpose-built for the Mississippi and currently under construction in Louisiana, the five-deck ship’s cutting-edge design, expansive windows and comfortable amenities will make it the largest and most modern cruise ship in the region.

• The Assistant Stateroom Steward/ess provides Guests with a professional, personalized housekeeping service at all times. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the Guest bathrooms, corridors and pantries, while providing our Guests with outstanding customer service.
• It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

YOUR RESPONSIBILITIES

• Daily cleaning of Guest bathrooms & toilets, stateroom balconies, windows & furniture; clean & vacuum assigned corridors, trolleys, lockers & pantries, as per all Public Health Policies.
• Remove & transport required items to & from relevant areas to maintain upkeep of assigned section.
• Ensure lockers are sufficiently stocked with clean linen, towels, cleaning materials & amenities, up to par level; report any maintenance issues found in assigned areas.
• Ensure the confidentiality & security of all Guest staterooms and is able to handle Guest complaints.
• Make ice deliveries and provide a laundry pick-up & delivery and shoeshine service for Guests.
• Correctly handle cleaning products, materials and housekeeping equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.

YOUR RESPONSIBILITIES

• Participate in luggage duty on embarkation & disembarkation day.
• Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
• Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
• Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
• Have strong motivation to achieve the company goals and objectives (quality and financial) for the Housekeeping Department.
• Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
• Assist the Stateroom Steward/ess with managing the stateroom minibars during each cruise, as required by the Executive Housekeeper.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

YOUR PROFILE:

• Must have 1 – 2 years’ experience as an Assistant Stateroom Steward/ess or similar position.
• Previous experience working in an operation with high standards of Guest services and cleanliness, such as 5-star deluxe ships are required; previous cruise industry experience is preferred.
• Must be able to do extensive walking and have the ability to stand on feet for a long time; must be able to physically handle 50+ lbs.
• Must have good English communication skills; excellent organizational skills are required.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be able to deal with confidential information with competence and discretion.
• Must be able to work with various chemicals and cleaning tools; must have excellent knowledge of all Public Health Policies.

MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT:

• Ability to provide proof of eligibility to work in the United States
• Ability to work as necessary in order to complete all assigned tasks and fulfill responsibilities in your assigned role.
• Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walking
• Ability to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug Free Workplace.
• Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will.

GUIDELINES AND REGULATIONS

• Implement Standard Operating Procedures & STAR Service Standards within the department.
• Ensure appropriate appearance and clothing according to the updated Grooming Standards.
• The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment

Viking is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.