Shorex Staff

Princess sails the world connecting guests to what matters most – their loved ones, destinations, and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food, and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests, and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities. As Shorex Staff, you will work with the Shorex Excursion Manager in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.

Job Responsibilities:

• Always delivers customer service standards that meet and exceed Hotel Policies & Procedures with every guest interaction.
• Pays close attention to guests to identify their preferences and adjusts service accordingly, anticipating their needs and offering appropriate responses without the customer having to ask.
• Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager.
• Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Customer Services Director, and Food & Beverage department of all delayed excursions whenever necessary.
• Ensures tours are dispatched efficiently from designated lounges, properly sets up and organizes lounges before tour meeting times.
• Promptly resolves all customer service issues affecting a guest's cruise experience.
• Regularly participates in tours and ongoing training opportunities to gain complete knowledge of all tour programs, sales techniques, and policies.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Qualifications:

• Prior tour staff or shipboard onboard revenue experience preferred
• Experience in operations with a land-based resort or tour company in an international environment preferred.
• Proven ability to exceed customer service standards.
• Proficient in Microsoft programs, PowerPoint, mail merge.
• Ability to conduct financial transactions quickly and accurately
• Ability to thrive in a high-pressure sales environment while maintaining a positive attitude at all times.
• Strong command of the English language, both verbal and written.

Note: Computer literacy to be evaluated during the onboard interview process.

Princess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.