IT Officer

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities. As a IT Officer, you will assist Shoreside IT management in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.

Job Responsibilities: 

• Provides IT systems support, maintenance, and monitoring always to maintain optimal system performance and uptime.
• Performs software and hardware updates and replacements and implements new IT solutions as directed by the shoreside IT department. Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.
• Maintains current inventory documentation of IT equipment on board and ensures sufficient working spares are in stock. Ensures Company IT equipment is deployed as directed or securely stored and maintained in working order.
• Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment, scheduling technician repairs as needed.
• Sets up IT equipment for embarkation promptly and assists with the transfer of data and all other IT functions associated with boarding.
• Responds to support requests on time, prioritizing to meet operational demands
• Provides prompt assistance and training for IT systems as needed and enforces all Company IT policies and procedures.
• Monitors and maintains compliance with the IT system and software licensing on board and promptly reports findings to shoreside IT management.
• Maintains the security of the Data Center and access control to systems.

 Qualifications:

• Applicants must have at least two years' related experience in areas of user support within a mediumsized LAN (ship's expertise is highly preferred).
• Thorough knowledge of computer systems including but not limited to Linux, MS Office, Windows Client, and Server editions are required
• Experience troubleshooting PC hardware, software applications, and network connectivity is a must
• BS or higher in computer science, MIS, or related field is strongly preferred.
• Additional IT Certification such as Comp TIA A+ / Comp TIA Network and CCENT (The Cisco Certified Entry Networking Technician certification) is also highly preferred.

Additional requirements may include:

• Management or supervisory experience.
• Excellent problem solving, troubleshooting, and time management skills.
• Proactive and self-motivating, as well as possessing organizational skills to identify and carry out projects
• Excellent multi-tasking skills to work on several projects at once.
• Ability to communicate (written & verbal) in the English language.

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Please visit our website for additional information: https://www.princess.com/careers/