Tour Expert

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place.

Who we are:

We are a respected and valued diverse global community in terms of professionalism, multiculturalism, and skills, of more than 20,000 people representing 70 different countries and cultures.

We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.

For our members to become the talented professionals our Guests are looking for, the key to our People Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.

Aim of the position:

As a Tour Expert, you will be the focal point of the excursions offered within the cruise itinerary transmitting your passion for discovering destinations, their history, art and culture to our Guests. To reach the target assigned, you will use your marked propensity to sales and service, especially during visits to ports of call.

Main Responsibilities:

Establishing, developing and maintaining relationships with Guests on-board and on-tours to generate new business by selling packages.

Maximizing revenues for the tour area suggesting new opportunities.

Organizing back-office activities by preparing all support material (i.e. tickets, stickers, maps).

Overseeing the correct organization of excursions and transfers from start to finish.

Reporting to the Tour Manager about Guests’ needs and interests, scouting for new product and service opportunities in liaison with other departments whenever needed.

Job Requirements:

• Secondary school (Tourism or Languages is a plus)
• Degree in languages, tourism, communication is highly appreciated
• Experience in Sales or as a Tour Operator is a plus
• Enthusiastic and good communicator
• At ease with public speaking
• Expert of sales techniques
• Problem-solving oriented
• Computer literacy
• English knowledge B2
• Other language knowledge C1
• Knowledge of Italian is an advantage
• Shipboard experience is a plus

Why join us:

We are excited to have you on the team! As a member of the Costa Crociere W.I.D.E.R. Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.