Costa Crociere

Tour Expert

Costa Crociere
Shore Excursions Jobs
Shore Excursion Staff
July 21, 2022

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place.

Who we are:

We are a respected and valued diverse global community in terms of professionalism, multiculturalism, and skills, of more than 20,000 people representing 70 different countries and cultures.

We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.

For our members to become the talented professionals our Guests are looking for, the key to our People Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.

Aim of the position:

As a Tour Expert, you will be the focal point of the excursions offered within the cruise itinerary transmitting your passion for discovering destinations, their history, art and culture to our Guests. To reach the target assigned, you will use your marked propensity to sales and service, especially during visits to ports of call.

Main Responsibilities:

Establishing, developing and maintaining relationships with Guests on-board and on-tours to generate new business by selling packages.

Maximizing revenues for the tour area suggesting new opportunities.

Organizing back-office activities by preparing all support material (i.e. tickets, stickers, maps).

Overseeing the correct organization of excursions and transfers from start to finish.

Reporting to the Tour Manager about Guests’ needs and interests, scouting for new product and service opportunities in liaison with other departments whenever needed.

Job Requirements:

  • Secondary school (Tourism or Languages is a plus)
  • Degree in languages, tourism, communication is highly appreciated
  • Experience in Sales or as a Tour Operator is a plus
  • Enthusiastic and good communicator
  • At ease with public speaking
  • Expert of sales techniques
  • Problem-solving oriented
  • Computer literacy
  • English knowledge B2
  • Other language knowledge C1
  • Knowledge of Italian is an advantage
  • Shipboard experience is a plus

Why join us:

We are excited to have you on the team! As a member of the Costa Crociere W.I.D.E.R. Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.


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Costa Crociere

Costa Crociere

Costa is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.

From the beginning, we operate with passion to make our guests find the most wonderful places to over 250 destinations worldwide in Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, plus Round-the-World cruises, offering them the opportunity to discover countries and to meet different cultures, with respect for their identities.

We enjoy an international environment rich in cultural diversity that is positive, friendly, and welcoming. We are team-oriented and know that diversity of thought and ideas are key to growing personally and professionally.

We are a respected and valued diverse global community of more than 19,000 people representing 70 different countries and cultures. We are young, explorers and pioneers with a passion for making human connections with each other and across the world.

Your career is an exploration of your potential. Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.

Are you ready to join?

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