Create the best possible vacation experience for our guests by effectively managing the overall hotel operation onboard our ships. Use your leadership and management skills to ensure that the food & beverage, guest services, housekeeping, and other hotel operations teams work seamlessly to deliver the highest level of customer service throughout the voyage. You are also responsible for minimizing costs and meeting, and when possible exceeding, all revenue targets. You’re the guest experience expert we want if you have worked as a general manager in a large upscale cruise ship, hotel, or resort. Fluency in other languages (including German, French, Portuguese, and Spanish) is an advantage!
·Ten or more years progressive management experience in shipboard operations or a 4-or 5-star hotel with at least five years operational experience in food and beverage, front office and/or housekeeping. Proven ability to manage all functions. Demonstrated leadership capabilities. Effective verbal and written communications skills. Exposure to international environments preferred.
·Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
·Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
·Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
·Proficient in essential computing skills and programs, such as Microsoft Office, Fidelio, Micros, Medallia, etc.
·Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Royal Caribbean Group
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.
We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.
We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.
Come join our RCG family and journey with us!