Bartender

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH, HACCP and Post Covid OPP guidelines, Serve Safe, environmental, and workplace safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

• Reports to assigned workstation assignments on time, properly groomed, and dressed according to Royal Caribbean International’s The Royal Way. This includes a clean uniform, nametag, and any other uniform related item.
• Assigned venue according to individual’s performance history and ability enhance the venue’s unique concept, atmosphere, success, and profitability.
• At the beginning and ending of each shift, completes side duties that include preparing the areas for service and ensuring proper closing procedures.
• Executes all Drink recipes to standard set forth is recipe books/rolodex.
• Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese are preferred in some venues.
• Promotes teamwork within venue to enhance sales performance and guest satisfaction. At times will be the only CM assigned to a venue and will be responsible for table service as well as bar service
• Provides on-the-job training to Bar Servers and/or Bar Utility personnel to strengthen their current performance.
• Provide fast efficient and professional service and mixology to guests and crew in all assigned venues including service bar areas.
• Arranges bottles and glasses as instructed to create an attractive merchandising display. Maintains an awareness of inventory stock and location to enhance work performance.
• Confirms venue ambiance (lighting, temperature, music) according to The Royal Way.
• Greets and engage with guests to answer questions and provide operational information.
• Actively promote and sell beverage packages.
• Provide beverage service to package guests according to company standards.
• Sell and/or up-sell a la carte guests to premium brands.
• Execute other beverage promotions according to execution guide instructions.
• Suggests alternative drinks if drink request is not available in current inventory.
• Replenishes bar snacks such as chips, nuts, etc.
• Maintains, secures, and cleans bar area. Ensures stations and/or tables are clean, and set with beverage menus, etc.
• Removes empty or dirty glasses and bottles and returns them to the bar or kitchen.
• Works independently and without immediate supervision.
• Maintains inventory of liquor, mixers and other items utilized in the bar. Orders or requisitions liquors and supplies to accurate par levels and rotates stock.
• Conducts inventory counts as scheduled and unscheduled ensuring bar is closed before beginning task. Follows all Inventory SOP
• May perform Bartender duties during special events and parties not located in the bars or lounges.
• May work in outside weather conditions and is occasionally exposed to wind, sun heat and/or humid conditions.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Is aware of food allergies and can recommend alternatives when needed.
• Asks for appropriate identification to determine minimum drinking age.
• Actively follows SERV Safe responsible service of alcoholic beverages.
• Accurately computes bill and presents for payment. Collects and processes all forms of payments, Sea pass cards or credit cards, for all drinks served and inputs the correct data in the Point-of-Sale system. Calculates tips, discount, percentages, beverage packages and refunds as needed.
• Presents statement to guest for signature and collects payment. (Unless transaction is a package - zero value check)
• Takes orders for and serves light meals and hors d'oeuvres according to venue requirements.
• Helps with the set-up, service and break down for private functions and weddings.
• At the beginning and ending of each shift, completes side duties that include preparing the areas for service and ensuring proper closing procedures.
• Employee must occasionally perform wheelchair duties, housekeeping support duties & other assigned non- revenue related tasks.
• Assists in the restocking of the bar locations and provision areas.
• Successfully passes SERV Safe training within first 30 days of contract.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Hiring Requirements

• High school education or vocational; a minimum of two (2) years beverage-related experience and/or training; or equivalent combination of education and experience.
• Ability to effectively present information and respond to questions from employees and customers.
• Ability to communicate and explain the terms and conditions of the beverage offerings to guests in a professional and positive manner.
• One to two years previous bartending experience, preferably in a 4- or 5-star restaurant, lounge, etc.
• Ability to work independently and to mix drinks quickly and accurately according to mixology standards.
• Working knowledge of varying brands and quality of liquors and beers.
• Knowledge of varying brands and quality of wines.
• Working knowledge of public health standards.
• Working knowledge of cash registers and/or related computerized systems.
• Ability to perform basic math functions about calculating tips, discounts, and percentages.
• Working knowledge of inventory control methods and standards.
• Ability to up-sell and promote drinks and specials. Ability to entertain guests with tricks and juggling is a plus.
• Ability to apply customer service skills according to Royal Caribbean International’s The Royal Way when interacting with guests and coworkers.
• Ability to provide on-the-job training to Bar Servers and Bar Utility personnel.
• Completion of high school or basic education equivalency preferred.
• Actively follows SERV Safe responsible service of alcoholic beverages.
• Successfully passes SERV Safe training within the first 30 days of contract.