Hotel Stores Manager (Shipboard)

Department: Provisions

Employment Type: Fixed Term Contract

Reporting To: General Manager

Description

The Hotel Stores Manager oversees the entire onboard hotel stores operation and the Onboard Provisions team. This role ensures all goods required for the Yacht’s Hotel Operations are available in sufficient quantity and always of the highest quality standards.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Essential Duties

Inventory & Supply Chain Management 

• Procurement: Collaborates with Department Heads to produce accurate order requests for the Corporate Purchasing Department. 
• Distribution: Oversees daily internal distribution, strictly enforcing First In, First Out (FIFO) protocols. 
• Variance Control: Proactively communicates inventory shortages or excesses to Department Heads, ensuring no negative impact on guest satisfaction or operational budgets. 
• Discrepancy Resolution: Manages pier-side and onboard storing operations; addresses quality or quantity variations directly with suppliers or corporate procurement. 

Compliance & Safety 

• Public Health: Enforces strict USPH and HACCP standards, including temperature logging, store organization, and Integrated Pest Management (IPM). 
• Sanitation: Maintains "inspection-ready" cleanliness levels across all storage areas. 
• Waste Management: Monitors costs and quality while actively striving to reduce breakage and wastage; supervises proper garbage disposal procedures. 
• Auditing: Executes physical inventories and spot checks in coordination with the Financial Officer according to the established schedule.  Liaises with the Accounts Payable department for any inquiries concerning discrepancies. 

Maintenance & Operations 

• Equipment Oversight: Operates and maintains specialized storing machinery; logs maintenance requests for non-functional equipment and tracks repairs to completion. 

People Management

• Leadership: Models the "Gold Standards" of the brand, holding the team accountable for professional behavior and fair treatment. 
• Communication: Leads daily "Line-ups" to ensure alignment with Brand Guidelines and daily goals. 
• Development: Coaches the team by providing constructive feedback, identifying developmental needs, and fostering an inclusive environment. 

Qualifications

Technical Skills 

• Certification: Valid STCW and appropriate Flag Certification for the duration of the contract. 
• Public Health: Expert knowledge of USPH and HACCP regulations. 
• Domain Expertise: Superior knowledge of storeroom operations, specifically the handling of perishable goods, F&B, consumables, and durables. 
• Systems: "Power User" proficiency in inventory/property management systems. MXP experience is highly desirable; advanced proficiency in MS Office is required. 

Physical Requirements 

• Agility: Regularly required to stand, walk, reach, and utilize sensory perceptions (taste/smell) for quality control. 
• Strength: Ability to lift and/or move up to 50 lbs. 
• Emergency Response: Must be physically capable of participating in emergency drills, including the manual operation of lifeboats. 

Communication 

• Language: Professional fluency in English (verbal and written). 
• Interpersonal: Ability to effectively present information and respond to inquiries from guests, leadership, and crew.