Cunard Hotel Operations and Retail Manager

Recognised throughout the world for our elegance, style and service excellence, ​​​​​​Cunard are offering an exciting opportunity for a Hotel Operations and Retail Manager to join our teams onboard.  Join us and begin your new career with Cunard.

As a Hotel Operations and Retail Manager you will be leading and supporting the Hotel Operations team onboard a luxury Cunard ship. You will help to develop and empower your leaders to resolve Guest queries in a professional and efficient manner and oversee the ships administration and clearance procedures.  You will also be responsible for ensuring that onboard revenue targets are met, including revenue partners.

Are you thoughtful and proud to deliver a world class service to our guests? Are you a problem solver who uses initiative to meet customer demands to deliver excellence? Are you a refined and conscientious individual who can adapt to ever changing situations?

If so you could be ideally suited to the Hotel Operations and Retail Manager position.

To join Cunard in this fantastic role you must have the following:

• Experience of managing a large team in a similar role onboard a cruise ship environment
• Ability to speak and write in fluent English
• Demonstrated experience of delivering exceptional Guest service
• Experience of marketing sales promotions, market research and / or sales analysis
• Experience of working with the cruise, travel or leisure industry  

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

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Carnival UK require all crew, joining any of our vessels, to be fully vaccinated with a primary series of any WHO approved COVID-19 vaccination as a minimum to ensure you continue to have the best protection against COVID-19, and to protect those around you. COVID-19 vaccines and boosters are proven to be effective at reducing the risk of infection, serious illness, hospitalisation and death from COVID-19 therefore we highly recommend that all crew are fully up to date with all available COVID-19 boosters when eligible. 

We will continue to offer COVID-19 booster programmes on board, and during your time on board it will be mandatory for you to attend these clinics to receive a booster vaccination or formally record your refusal of the booster in your medical records. Please note, for all crew who are planned to join a ship visiting Australia during their contract, they are required to be fully vaccinated with a primary series and a WHO Approved booster (preferably MRNA) prior to joining the ship.

 We are unable to progress any applications from individuals who will not be fully vaccinated, 14 days prior to joining a ship, at this time and welcome future applications should your vaccination status change.