Stateroom Steward (Japanese Speaking)

Department: Rooms Division

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols. 
• Prepares and consistently maintains a clean and sanitized, welcoming, and personalized stateroom experience for our guests in accordance to brand standards.   
• Owns their experience area and supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team.  
• Anticipates and takes ownership of guest needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution. 
• Consistently exceeds the Rooms Division-specific targets and other key result areas reducing friction points and avoiding negative surprises.  
• Responsible for guest satisfaction, and collaborates with other onboard teammates to provide an outstanding guest experience. 
• Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste. 
• Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Shares best practices and efficiencies with the Rooms Division leadership team and colleagues. 
• Confidently performs General Emergency Procedures and duties with a sense of urgency as directed by HESS. 
• Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual. 
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive. 
• Maintains current, accurate knowledge of Public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.  
• Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Skills, Knowledge & Expertise

• Full understanding of Public Health and Environmental requirements relating to stateroom service. 
• A command of the English language.
• Two years' experience servicing rooms in a comparable establishment.
• Command of the English language, both verbal and written.
• Command of the Japanese language, both verbal and written.

Personal Characteristics: 

• Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers. 
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight them throughout their cruise experience. 
• Ability to adapt and adjust to a variety of circumstances. 

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.