Stage & Production Manager

The Stage and Production Manager (PROD) is responsible for managing, operating, and maintaining all entertainment and entertainment technical disciplines of their assigned entertainment venue, and any auxiliary venues around the ship where Sound & Light equipment is installed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This is a shipboard position. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

1. Reporting Structure

• The PROD will report directly to the Technical Director Entertainment.
• In the event that the ship does not have a Technical Director Entertainment as part of its approved PAR, the PROD will in this case report directly to the Cruise Director.

2. Technical & Artistic Integrity

• Maintains the Technical & Artistic Integrity of all produced entertainment as it was originally designed and installed.
• Monitors all Headliner entertainment and provides performance quality feedback to the Technical Director Entertainment and/or Cruise Director.
• Must schedule, attend, and oversee all performances, technical rehearsals and rescue trainings.

3. Production Show Operation

• Coordinates production plans and directs activities of Entertainment Technical Staff and Cast during rehearsals, performances and cast installs in the assigned entertainment venue.
• Accurately manages and oversees all the pre-sets and strikes of the produced entertainment in the assigned entertainment venue.
• During rehearsals and performances, ensures that Cast and Entertainment Technical Staff are present and properly following their show tracks, operates stage automation console and/or show control systems, and calls verbal and/or visual cues for Entertainment Technical Staff.
• Complete daily show reports and keeping show recordings on board for 7 years as per SOP.
• Facilitates technical runs as required.
• Have a thorough knowledge of show contingency plans.

4. Maintenance and Repairs

• Manages the operation, maintenance and safeguarding of all technical assets of the assigned entertainment venue, including supervising the use of lighting, sound, communications equipment, and the use and maintenance of stage facilities.
• Together with the Entertainment Performer Flying Specialists, Sound & Light Technicians and Technical Stage Staff, the PROD must ensure that:
  • All sound and light equipment, sets and show props in the assigned entertainment venue are properly maintained at all times; with the intention that the quality of all entertainment technical equipment is kept up to the produced entertainments’ original design standards.
  • all repairs, maintenance and inspections as outlined in SQM and AMOS are conducted, and that all necessary reports are being completed and distributed on time. Any broken or malfunctioning equipment is to be landed for repair as quickly as possible.
• Communicates all maintenance needs with the Technical Director Entertainment and/or Cruise Director.
• Issues and completes all maintenance work orders in accordance with the scheduled maintenance in AMOS.
• Ensures that all equipment in the entertainment spaces onboard is secured, attached and/or properly stored to assure minimal damage or equipment loss in cases of rough seas or high degrees of list.
• In the event that the ship does not have an Entertainment Performer Flying Specialist as part of its approved PAR, the PROD must conduct regular and thorough inspections of all rigging systems.

5. Finance & Inventory

• Must understand the Entertainment Division’s budget and the various onboard ordering systems.
• Prepares and maintains inventory and orders shipboard supplies (which supplies can only be approved by either the Technical Director Entertainment and/or Cruise Director).
• Utilizes company sanctioned and approved ordering systems to maintain fleetwide equipment consistency (AMOS, JD Edwards, CT)
• Receives all purchase orders and/or RFRs in AMOS as required.
• In the event that the ship does not have a Technical Director Entertainment as part of its approved PAR, the PROD is then responsible for:
  • monitoring the financial reports and drill downs to maintain a healthy balanced scorecard.
  • ensuring that sufficient entertainment technical spare parts are available onboard at all times.
  • must consult with the shoreside’s Entertainment Technical Operations representative before planning or undertaking any large equipment installations or projects, or before making any larger equipment purchases.
  • provides an annual technical inventory in the third quarter of all equipment with recommendations for replacement or refurbishment; with the intention to forecast the following year’s first quarterly entertainment technical order.

6. Staffing

• Manages the cross-training program to ensure that all positions within the assigned entertainment venue are covered.
• In the event that the ship does not have a Technical Director Entertainment as part of its approved PAR, the PROD is then responsible for:
  • communicating with and assisting the Shoreside Entertainment Scheduling Team to ensure staffing is consistently at approved par; and that all incoming Entertainment Technical Staff receive complete handovers whenever possible.

7. Coaching and Development

• Provides training, where applicable, to all Entertainment Technical Staff to strengthen their current performance and to prepare them for possible advancement.
• With the assistance of the Technical Director Entertainment and/or Cruise Director, address performance related challenges and initiate personnel actions (i.e., promotion and counseling).

8. Administrative Function

• Attends applicable related shipboard meetings and trainings as required.
• Manages all technical support of the entertainment venues for all meetings, activities and entertainment for special group functions including groups, charters, promotional, incentive, presentations, and other related activities.
• Ensures audit readiness for entertainment venues and staff, including but not limited to, Royal Way, DNV, SSQE, USPH inspections, etc., and participates in such audits as required.
• Manages the safety culture of the Entertainment Technical Staff in the assigned entertainment venue by ensuring appropriate training and compliance with established safety procedures, SQM, and SOPs.
• Takes part in all required inspections of the entertainment areas onboard. Works with the Entertainment Technical Staff to ensure that these areas are prepared for inspection and that any findings are corrected immediately.
• Meets and greets all Headliners for the assigned entertainment venue, escorts them on and off the ship as needed, and assists with equipment and luggage handling as required. Liaises transportation needs with the Port Agent and submits any necessary LGA documentation.
• Responsible for keeping accurate and up-to-date records of all produced entertainment show documentation. This includes, but is not limited to, cue sheets, track sheets, stage plots and wardrobe maintenance.
• Ensures handover notes are prepared as required by outgoing Entertainment Technical Staff including, but not limited to, Sound, Light and Lounge Technicians, Entertainment Performer Flying Specialists and Head Stage Staff. Digital copies of these must be kept locally and remotely in the cloud data repository.
• In order to maintain continuity of business, the PROD shall ensure that accurate and up to date notes are kept and treated as a living document. This document must include sufficient, relevant and up-to-date written, photo, and video documentation to allow for a smooth changeover with the incoming PROD reliever. Additionally, will be expected to cross-train with other PRODs onboard their respective ship.
• Ensures that all passwords (administrative & entertainment technical) are stored securely and locally in more than one location. Both the Cruise Director and the Technical Director Entertainment must have full access to these passwords at all times.
• Must understand and enforce all company policies and procedures. This includes environmental policies and procedures concerning the use of chemicals associated with maintaining the performance spaces onboard. 
• In the event that the ship does not have a Technical Director Entertainment as part of its approved PAR, the PROD is then responsible for:
  • immediately notifying the Shoreside Technical Support Team of any urgent and time-sensitive challenges requiring shoreside technical support (the Cruise Director must be included in the said communication).
  • maintaining all entertainment technical backup files, both locally (on an external hard drive) and remotely (on the company’s third-party cloud storage).

Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.


QUALIFICATIONS

• Minimum 5 years show stage management experience in Broadway and/or Vegas style productions, or equivalent experience.
• Bachelors or Associates degree in Technical Theater or Stage Management preferred, and/or demonstrated equivalent experience.
• Relevant qualification in either Sound, Lights, Rigging and/or Automation.

KNOWLEDGE AND SKILLS

• Knowledge of music and dance as it pertains to theatrical performances.
• Well versed in various software applications applicable to entertainment technology.
• Demonstrated aptitude for the financial aspects of a theatrical operation.
• Knowledge of policies and practices involved in the human resources function including the:
  • ability to motivate and develop international staff in a positive and productive manner.
  • ability to handle interpersonal situations in a professional manner.
  • ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance.
• Maintaining knowledge of technological and software advancements in the entertainment industry.

LANGUAGE REQUIREMENTS

• Ability to speak English clearly, distinctly and cordially.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information to subordinates and colleagues.

PHYSICAL, VISION AND HEARING REQUIREMENTS

• Physical: Must pass the company required medical evaluation. Additionally, must be able and comfortable to work at height (over 6 feet off the floor) for extended periods of time.
• Vision: Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Hearing: Hear in the normal audio range with or without correction.

All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Therefore, the ability to lift and/or move up to 50 pounds is necessary.