Crew Scheduler

Are you super-organised, priding yourself on your accuracy and attention to detail?

Can you multi-task and support people from all over the world with getting them on board?

Do you thrive in a busy environment and a fast-paced industry?

If so, we are recruiting for two Crew Scheduler’s to join the busy team based in Avonmouth.

About the role:

Both roles have been created due to internal team promotions. As a Crew Scheduler, you will be an integral part of the wider HR team and play a critical part in ensuring the right personnel join the right ships, with the right documentation from the right ports! The role is the key point of contact for staff during their pre-boarding, onboarding, and repatriation process.

The role is based in Avonmouth and offered on a hybrid working basis – 2 days per week in the office (T + W/T). If, however, you have strong cruise retail or cruise industry scheduling experience and live further afield, we are willing to discuss the hybrid working (on a case-by-case basis).

What you will be doing:

• Workforce Planning – weekly liaison with the Retail Operations team to plan staff rotations and maintain manning levels within budget fleet wide, including scheduling replacements for an emergency leave. Ensure ships have the appropriate balance of required specialist and language skills, experience, and nationalities within each team on board
• Crew Mobilisation – schedule candidates into the pre-boarding and onboarding process, supporting joining crew in obtaining the necessary shipboard documentation as well as returning crew with future assignments. Work with external travel providers to co-ordinate global travel for shipboard teams
• Systems and Processes – ensure staffing rotations are accurate and up to date in the Scheduling/HRI system. You will update salary details, process expenses, and run monthly payroll reports, as well as we monthly manning reports for external clients
• Be prepared to work up to one week in four as part of a rotation to provide on-call emergency travel assistance

About you:

• Ideally experienced in a Scheduling position from within an HR or operational environment
• Strong organisational skills and attention to detail
• Confidence with the ability to keep calm whilst working in a high-pressured environment
• Confident communicator with a positive attitude
• Be a positive influencer displaying enthusiasm and dedication
• Ability to identify new processes and execute best practice
• Ability to work in a fast-paced and team-oriented environment
• Knowledge of MS Office with proficiency in Word and Excel
• Experience of a Scheduling / HRI system (desirable)
• Must have an existing right of eligibility to work in the UK

Key Attributes – trust, collaboration, respect, passion, drive, resilience

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023… the first Cruise Retailer to win consecutively!

Harding+ is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding+.