Jnr Stateroom Steward (Japanese Speaking)

Department: Rooms Division

Employment Type: Fixed Term Contract

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Consistently exceeds the Housekeeping specific targets and other key result areas reducing friction points and avoiding negative surprises.  
• Embraces and utilizes Princess MedallionClass products, services and applications. 
• Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy. 
• Responsible for guest satisfaction and collaborates with other onboard teammates to provide an outstanding guest experience. 
• Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols. 
• Prepares and consistently maintains a clean and sanitized, welcoming, and personalized room experience for our officers in accordance to brand standards.   
• Anticipates and takes ownership of our officer needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution. 
• Supports the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc. 
• Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.  
• Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste. 
• Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Embraces an inclusive and diverse culture, instills our Shared Purpose, Core Values and CRUISE service essentials. 
• Shares best practices and efficiencies with the Rooms Division leadership team and colleagues. 
• Embraces Company updates and strategies to deliver on our guest experience commitment.
• Confidently performs General Emergency Procedure’s and duties with a sense of urgency as directed by HESS. 
• Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual. 
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive. 
• Complies with company expectations and standards, including HESS policies. 
• Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.  
• Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Skills, Knowledge & Expertise

• Full understanding of Public Health and Environmental requirements relating to public areas.
• Must have a complete command of the English language.
• Minimum 2 years of experience in a comparable hospitality establishment and servicing guest rooms.
• Good command of English Language, both spoken and written.
• Fluent Japanese language skills.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment 

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.