Executive Housekeeper

POSITION SUMMARY

The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and consistent execution of their responsibilities.

HIRING REQUIREMENTS:

- Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4- or 5-Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees.
- Demonstrates strong results-oriented management style with proven successes
- Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
- Ability to communicate diplomatically with managers, shipboard, and shore-side employees to resolve problems and negotiate amicable resolution to challenges
- Flexibility to manage, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment
- Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible
- Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the housekeeping division operation
- Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs
- Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment