Royal Caribbean Group

Executive Housekeeper

Recruiter:
Royal Caribbean Group
Category:
Housekeeping Jobs
Position:
Executive Housekeeper
Updated:
April 3, 2024

POSITION SUMMARY

The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and consistent execution of their responsibilities.

 

HIRING REQUIREMENTS:

- Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4- or 5-Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees.
- Demonstrates strong results-oriented management style with proven successes
- Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
- Ability to communicate diplomatically with managers, shipboard, and shore-side employees to resolve problems and negotiate amicable resolution to challenges
- Flexibility to manage, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment
- Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible
- Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the housekeeping division operation
- Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs
- Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship.

Language Requirements

Good knowledge of the following languages is required: English, Spanish, Portuguese

Royal Caribbean Group

Royal Caribbean Group

careers.royalcaribbeangroup.com

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.

We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.

We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.

Come join our RCG family and journey with us!


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