Assurance & Administration Manager (Hotel Operations) - 9 mths FTC

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

The Assurance & Administration Manager is accountable for ensuring P&O Cruises hotel operations operates within financial, audit and administrative policy requirements and able to identify gaps and risks within these areas.

Working as part of the Guest Experience team, this role supports multiple departments within the on board hotel team that typically includes Front Office, Finance Managers, Hotel Auditors, Administration/Immigration Managers, Print Office and acts as a strategic partner across the different stakeholder network within the business.

You’ll also be accountable for ensuring P&O Cruises:

Develops the hotel finance, administration and immigration policies & procedures working with Risk Advisory, Legal, Financial and Port teams. Staying informed of general business/financial/immigration requirements
Supports hotel system, technological and print/general administration operation and procurement requirements
Undertakes regular policy assurance visits ensuring we meet our risk/advisory/assurance service requirements
Coaches direct and wider hotel teams and supports training development in our ways of working.
Identifies efficiencies and continuously improves our ways of working whilst ensuring compliance is not compromised
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK08 and is offered on a full time, 9 months fixed term contract basis, with hybrid working in our Southampton office (at least three days office based).

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

A clear understanding of financial, audit and immigration control and execution, together with experience of budget control
Strong investigatory skills and attention to detail
High level understanding of industry trends
Solid experience in leading cross functional projects, demonstrating effective collaboration across different departments
Excellent coaching skills and management experience
Exemplary interpersonal and presentation skills
Experience of working in financial/audit services will be advantageous but not essential.