Maritime Operations Coordinator - 12mths FTC

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

The Maritime Service Coordinator is an exciting and varied role that is key to the business. You will be the focal point for coordination, contact and support for both our fleet (P&O Cruises and Cunard) and our head office team at Carnival UK.

You will monitor and then manage situations utilising the wider shore side team providing overall management and support of any emergencies and ad hoc operational issues that might occur. Working as a team to come together to work through and resolve issues impacting the business. No two days will be the same as you can never guarantee what will happen!

Duties include:

Monitor daily fleet operations, compiling and presenting complicated situations to the wider business in a clear and consistent way which are compelling and unambiguous.
Lead daily operational scrums ensuring that key impacts are raised in a timely manner.
Lead the relevant operational teams.
Key operational contact for incidents and deviations, ensuring clear communication and ensuring effective information flows.
Lead on operational deviations, such as itinerary changes and impact of technical issues, coordinating ship and shore side operational teams to develop balanced solutions to complex problems.
Close liaison with the on-call crisis teams, in particular the Incident Commander to ensure all incidents are escalated to L3/4 with a clear brief to the Incident Commander.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time 12 months Fixed-term contract basis, with hybrid working of at least 3 days in our Southampton office. The team also works a rotated schedule, meaning that some weekends will be required, as well as some travel due to business needs.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

Qualified deck or technical ships officer / or equivalent in another transportation industry
A-levels or equivalent
Working within a fast-paced operational environment
Experience of managing and leading groups of stakeholders
Creation and delivery of operational/crisis contingency plans

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

Home and office-based hybrid working, with 3 days per week in the office
Recognition scheme with prizes and awards
Employee Discounted Cruising plus Friends and Family offers
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Contributory Defined Contribution Pension scheme
A friendly welcome with help settling in
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.