Royal Caribbean Group

Assistant Laundry Master

Royal Caribbean Group
Housekeeping Jobs
Captain / Master, Laundry Staff
28 June 2024

Job Description:

Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program.
The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility
The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations.
He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens ad towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers.
Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner.
Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color.
Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved.
Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range.
Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature.
When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer.
Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item).
All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction.
Oversees the setting of formulas and cycles for types of linen and types of soil.
Make sure all workers keep areas and equipment clean, sanitized and organized.
Other duties may be assigned.
Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations.
Know and follow all SQM policies.


High school or equivalent. A minimum of two years of related experience and/or training in the laundry field; or equivalent combination of education and experience.

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Language Requirements

Good knowledge of the English language is required.

Royal Caribbean Group

Royal Caribbean Group

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.

We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.

We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.

Come join our RCG family and journey with us!

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