Deck Manager‐ Accommodation
- Recruiter:
- Holland America Line
- Category:
- Deck Jobs
- Published:
- 4 October 2024
Department: Housekeeping
Employment Type: Fixed Term Contract
Reporting To: Assistant Executive Housekeeper
Description
Deck Manager is responsible for exceptional housekeeping services provided in the guest accommodation areas and related duties as assigned. Inspects and takes necessary action on cleanliness and condition of all guest areas and service locations. They ensure compliance to policies and standards within their section. Supervises and leads a team of Stateroom Stewards and Assistant Stateroom Stewards.
Key Responsibilities
- Manage all operational aspects of the staterooms, corridors, HK pantries and steward stations on assigned decks, ensuring cleanliness, proper maintenance and presentation standards are always maintained as per HAL standards, under the direction of the Assistant Executive Housekeeper.
- Inspect daily: guest staterooms, corridors, HK pantries and steward stations for cleanliness, maintenance, and setups as per established HAL standards. Inspections are to be carried out both during the morning service and evening service and corrections made to any deficiencies found.
- Maintain accurate record keeping, report all maintenance issues in the appropriate system and follow up promptly on all maintenance deficiencies to ensure prompt completion.
- Monitor and enforce compliance to all public health related cleaning and sanitization
- ensuring that all team members have supplies for operational needs.
- Manage the baggage collection and distribution process on assigned decks. Ensure efficient and prompt operation. Ensure that no baggage is left behind on assigned decks and report missing luggage, if any, to the Assistant Executive Housekeeper.
Required Experience
Preferred college or university degree / diploma in hospitality management related field preferred. International equivalent suffices.
Minimum 3‐year leadership experience in the hospitality industry showing progressive growth in responsibility. Preferred 1‐year of shipboard experience within the Housekeeping Services environment.
Cruise industry experience is preferred though not essential.
Critical Professional related Technical Skills; Computer Skills
Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.
Preferred experience with shipboard/hospitality related software, including but not limited to, AIMS, iInspector, Micros/Fidelio, Crunchtime, etc.
Holland America Line
Holland America Line has been operating for more than 140 years and we are a recognized leader in the cruise industry, operating a fleet of premium mid-sized ships. We believe travel has the power to change the world and we take pride in playing our part in opening minds, building connections, and inspiring a shared humanity. Our fleet of 14 ships visits all seven continents and annually offers more than 500 cruises to more than 400 ports of call in close to 100 countries. Holland America Line crew members are the heart of the operation and work enthusiastically to ensure that each guest has a memorable vacation.
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